Sales Operations Assistant

Description

JOIN A TEAM WITH PASSION AND PURPOSE

At Tiger Solar, you’ll work with some of the most creative, thoughtful, and agile problem solvers looking to make a difference. We consider ourselves to be hardworking, tenacious and fun. With local roots in every area we serve, we’re proud to deliver a highly personalized experience to all our customers. In 17 years, we've completed 1,700 projects across 10 states and 21 MW of PV capacity. Learn more about our work, culture, and benefits at:workwithtiger.com 

The Sales Operations Assistant supports overall Tiger Solar sales operations and contributes to a successful customer experience by serving as a primary point of contact for our current and future solar energy customers. This role is a liaison to ensure customer expectations are exceeded when working with the Tiger Solar team.  

This is a full-time, onsite role based in Staunton OR Charlottesville, Virginia reporting to our Sales Operations Manager. Typical schedule Monday - Friday, 8AM to 5PM. 

What You'll be Doing...

• Respond promptly to customer inquiries through in-bound phone calls, messages, and contacts
• Maintain a positive, empathetic, and professional attitude toward customers always; answer questions and concerns with professionalism, troubleshooting customer issues
• Effectively utilize company phone platform and company software
• Serve as a liaison between customers, branch managers, and sales, ensuring effective communication and timely follow-up for in-bound calls, service calls and other customer work needs
• Compose and edit email messages, letters, memos, invoices, meeting minutes, proposal content for various team members when needed
• Develop, maintain, and deliver excellent “Tiger Way” customer service to internal and external customers
• Retrieve, analyze, and consolidate information from multiple sources
• Develop and maintain cursory knowledge of solar renewable energy and Tiger Solar projects
• Perform routine administrative duties in support of the department or office, such as scheduling meetings, booking travel, coordinating conference calls, organizing, and filing documents, submitting reimbursements/invoicing, and responding to basic inquiries
• Manage research projects on individuals, clients, and organizations for sales outreach
• Ensure timely and effective completion of projects, initiatives, and other operations tasks as needed
• May encounter confidential information and must maintain the highest levels of confidentiality and data security
• As part of a high growth, fast moving team, multiple other opportunities and responsibilities will evolve as we expand

Tiger Solar Overview

Tiger Solar is dedicated to educating our customers about solar energy and empowering them to make intelligent buying decisions. We are dedicated to the communities we serve and have branches in Virginia, Maryland, Washington DC, and Idaho. We have designed and built solar energy systems of every size and capacity and can custom fit a solar energy system that will reduce energy costs while adding to the value home or business.

In 2021, Altenergy was acquired by Tiger Fuel Company, based in Charlottesville, VA and became Tiger Solar in 2022. Tiger Fuel Company has expanded, building modern facilities for retail gasoline, car washes, convenience food and providing home heating oil and propane gas products. Tiger Fuel Company has steadily grown into a complete energy provider for Central Virginia and is proud to include solar in its portfolio. 

Wherever it does business, Tiger Solar and Tiger Fuel Company have established themselves as responsible corporate citizens, eager to satisfy the needs of the local residents. The foundation for Tiger Fuel Company's future success is its steadfast commitment to customers and employees alike.

Requirements

Your Comfort Zone and Experience

1-2 years’ experience in direct customer service

4-year college degree preferred but not required

High degree of proficiency with Microsoft Office and comfortable using computers

Familiarity with geography to support five branches within four states

Willing to learn and become familiar with the Solar Energy industry

Ability to effectively communicate, both verbally and in writing

Ability to work in a fast-paced environment and multi-task

Outstanding interpersonal skills; able to interact well with others in a team environment, building and maintaining strong professional relationships

Complex problem solving and organizational skills

Displays a positive, “can-do” attitude and excellent customer services skills

The above is intended to describe the general content and requirements of this job.  It is not a comprehensive statement of job functions, responsibilities or requirements.