Head of Protective Services, Criminal Investigations, and TSCM - USDS

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About USDS
At TikTok, we're committed to a process of continuous innovation and improvement in our user experience and safety controls. We're proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and we're dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data.

U.S. Data Security (“USDS”) is a standalone entity of TikTok in the U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the U.S., so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

With a commitment to excellence, innovation, and safety, we are seeking a highly experienced and dynamic leader to join our team as the Head of Protective Services, Criminal Investigations, and TSCM.

As the United States Data Security Head of Protective Services, Criminal Investigations, and TSCM, you will play a critical role in safeguarding U.S. persons data; and USDS staff, offices, and brand & reputation. Reporting directly to the U.S. Data Security Head of Physical Security & Investigations, you will lead a team responsible for overseeing protective security operations, managing internal and external physical threats, conducting criminal investigations, and overseeing technical surveillance countermeasures (TSCM) to help ensure the protection of U.S. data.

Key Responsibilities

1. Strategic Leadership:

• Develop and execute a comprehensive security strategy aligned with USDS goals and objectives.
• Provide expert guidance to senior management on security risks and mitigation strategies.
• Collaborate with cross-functional teams to ensure a cohesive and integrated approach to Protective Services, Criminal Investigations, and TSCM security.

2. Security Operations:

• Manage a team of close protection security professionals for a range of diverse potential assignments at offices, residences, and/or special events
• Tactical expertise in responding to exigent threats or emergencies (e.g., workplace violence, major medical incidents).
• Oversee security vendor relationships and contracts to ensure effectiveness and cost-efficiency.
• Oversee budgets, headcount planning, performance reviews, and QBRs of direct reports and contractors.
• Develop and maintain security policies, procedures, checklists, post orders, and protocols.
• Have working knowledge of TSCM equipment and best practices at offices, special events venues, and/or datacenters.

3. Criminal Investigations:

• Lead and coordinate criminal investigations, including workplace, theft, criminal threats, organized transnational crimes that may involve U.S. users, etc.
• Work with law enforcement agencies, legal counsel, and other cross functional teams as necessary.
• Maintain the highest ethical standards and legal compliance.

4. Threat Assessment and Risk Management:

• Conduct physical threat assessments to identify potential risks to personnel, offices, or special events.
• Implement risk mitigation strategies, threat response plans, and crisis management plans.
• Monitor emerging security trends, ongoing security threats, and adapt strategies accordingly.

5. Training and Awareness:

• Develop and deliver security training programs to employees and contractors.
• Promote a culture of security awareness and vigilance across the organization.

Qualifications

6. Budget Management:

• Develop and manage your team’s annual budget and headcount, ensuring efficient resource allocation.
• Monitor expenditures and identify opportunities for cost savings.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Qualifications

• Bachelor's degree in a related field; advanced degree preferred.
• 8 years of management experience in corporate security, law enforcement, or a related field.
• Prior strong track record of creating, implementing, scaling, and leading protective services and investigations programs.
• Former military and/or law enforcement experience, a plus.
• Prior experience with RFPs, contracts, vendor management, purchase requisitioning, invoicing, QBRs required.
• Proven track record of hiring employees and contractors; leading security teams; and managing investigations.
• Strong knowledge of security best practices and industry standards.
• Excellent communication and interpersonal skills required.
• Demonstrated ability to make critical decisions under pressure and work cross-collaboratively (e.g., with Legal, HR, Communications) in a large enterprise.
• Professional certifications such as CPP, CFE, a plus.

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at usds.accommodations@tiktokusds.com
Job Information
The base salary range for this position in the selected city is $118800 - $269800 annually.

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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

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Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

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We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

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We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Salary : $118,800 - $269,800