TikTok Shop - Onboarding Moderation Quality Analyst, GNE Seller Governance

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

Responsibilities:

• Conduct analysis and draft moderation policies on products in the US market with a focus on seller onboarding issues such as KYC/KYB screen, onboarding policy adherence, compliance screen.
• Continuously evaluate, propose, and execute improvements for existing processes and policies.
• Work closely with the quality team to identify struggling areas that should be addressed through learning solutions.
• Able to identify potential policy risks through daily work and provide prompt and professional input from the user safety perspective for further optimization.
• Responsible for quality assurance of regular assessments based on business requirements in accordance with evaluation standards and policy guidelines.
• Work closely with moderation teams, product ops and other key stakeholders to provide feedback on data quality/SOP/guidelines and ensure the overall success of projects.

Qualifications

• Bachelor's degree or above.
• 3 years as a technical writer, editor, or content strategist. Experience as a business or data analyst is a plus.
• 2 years of experience in QA processes.
• Excellent communication skills in English (both written and spoken), along with strong regional/international stakeholders experience.
• Good understanding of quality assurance and data delivery process.
• Possess quick-learning skills with the ability to understand existing and new business logic, metrics, and processes quickly.
• Demonstrates critical thinking and creative problem-solving skills.
• Experience in data analysis is preferred.
• Excels in fast-paced, high-pressure situations and thrives on the energy of complex work settings.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.com
Job Information
The base salary range for this position in the selected city is $108088 - $196544 annually.

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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

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Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

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We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

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We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.