TikTok Shop - Seller Onboarding Compliance Program Manager, GNE Seller Governance

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

What You'll Do

• Manage onboarding governance strategic plans with specific focus on fraud / malbehavior detection, risk control and reduction.
• Investigate large scale escalated issues, and deep dive to identify the root cause of the problem. Ability to work under emergent situations to identify a problem, develop a solution, and formulate an opinion on behalf of the team in executing through the solution.
• Responsible for regulatory research, competitive analysis, vendor management, and optimizing registration rules and product features, working closely with Legal, Fraud, Product and other GNE counterparts.
• Partner also closely with GNE Product in overseeing the technical back end of the registration platform approval, rejection and risk detection rules. This includes testing and iterating onboarding models, and setting up new backend logics to enhance TTS platform safety working with Engineering teams.
• Conduct post mortem analysis to understand any gaps in risk / compliance coverage and help mitigate risk before they occur.
• Monitor onboarding metrics focusing on enhancing seller rejection precisions and coverage.
• Support communications, enforcement actions, and data reporting for seller onboarding policies and appeal programs
• Work autonomously in a fast paced, highly demanding and ambiguous environment.

Qualifications

Basic Qualifications:

• Bachelor's degree or above. With at least 5 years experience in e-commerce onboarding governance strategies or program management role and more than 5 years of hands-on experience in related fields: Trust and Safety, risk, incident management, anti-fraud.
• Capacity to draw actionable insights from datasets; Experience with analytical tools such as Excel, Looker, Tableu, or Aeolus to drive analytics and reporting. Knowledge of SQL, Python, or equivalent is a plus
• Excellent program management and communication skills with the ability to plan for, and manage complex projects, as well as influence multiple cross-functional teams to achieve goals

Preferred Qualifications:

• Familiar with E-commerce compliance requirements, risk management, and ecosystem management, with business sensitivity and risk awareness
• Strong management capabilities and getting things done themselves in a fast-paced and highly collaborative environment. Demonstrated ability to navigate successfully in ambiguity, with multiple priorities in a changing environment

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at ecommerce.accommodations@tiktok.com
Job Information
The base salary range for this position in the selected city is $108089 - $196544 annually.

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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

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Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

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We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

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We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.