Customer Service Supervisor

Timberland Bank is seeking an experienced Customer Service Supervisor to support and work with an awesome team at our Tumwater Branch. In this job role you will be working side by side with the Branch Operations Supervisor with staff scheduling, transaction oversight, and/ or approval within assigned limits, training, promoting and monitoring customer service excellence.

Department: Customer Service / Operations FLSA: FT-38 Hours/ week. This is a non-exempt position.

Essential Job Functions: (Reasonable accommodations will be provided as needed)

• Provides complete customer service by performing the following tasks (but not limited to): processing consumer and commercial deposit transactions, night depository processing, opening new accounts, check cashing, phone requests, loan payments, etc.
• Oversees the daily operations of the CSR area.
• Scheduling Customer Service Representatives.
• Serves as backup for internal branch certifications.
• Serves as backup for the New Accounts Representative.
• Mentors new CSRs by reviewing their work and customer service delivery.
• Assists in leading weekly staff meetings.
• Provides transaction approvals within assigned limits.
• Coaches CSRs to cross-sell bank products and services.
• Assists in rectifying difficult customer service issues.
• Communicates challenges and successes with Branch Operations Manager.

Education/Experience:

• Proven, consistent delivery of excellent customer service.
• Routinely sells/ cross-sells Timberland products.
• High school diploma or equivalent.
• Basic math skills.
• Ability to train new Customer Service Representatives.
• Ability to inspire team cohesiveness.
• Excellent listening skills.
• Consistent accuracy and balancing history.
• Problem solving aptitude.
• Thorough knowledge of Timberland Bank products and services.
• Functional understanding of bank policies, procedures, and regulatory compliance that affects branch operations.
• Due to the client contact nature of the position, above average professional demeanor and appearance.
• Good interpersonal skills and Aptitude and desire to provide positive leadership.

Competencies:

• Ability to communicate on a telephone.
• Ability to speak, read, and hear.
• Ability to stand for long periods of time.
• Ability to lift up to 20 pounds overhead (on occasion, if necessary).
• Ability to sit for long periods of time.
• Ability to type/ word process.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Work Environment:

While performing the duties of this job, the employee regularly works in an office setting.

Physical Demands:
In this position work may involve the constant use of computer screens, reading of reports, and sitting throughout the day.

• Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
• Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials.
• Occasional lifting 10-20 lbs. (e.g., files, boxes, handouts).

AAP/EEO Statement

Timberland Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

Timberland Bank is a subsidiary of Timberland Bancorp, a publicly held company listed on the NASDAQ (ticker symbol - TSBK) since 1998. We are proud to be distinguished as a Top 100 Northwest Company by the Seattle Times, Puget Sound Business Journal and Washington CEO magazine. Timberland has 24 community locations in six counties within the Western Washington surrounding areas with headquarters located in Hoquiam, WA.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Leadership: 1 year (Preferred)
• Customer Service: 3 years (Preferred)

Work Location: One location

Salary : $20 - $21