Store Manager

Store Manager

Timberland, a VF Company

Founded in 1973, Timberland® is a global outdoor lifestyle brand based in Stratham, New Hampshire, with international headquarters in Switzerland and Hong Kong. Best known for its original yellow boot designed for the harsh elements of New England, Timberland today offers a full range of footwear, apparel and accessories for people who value purposeful style and share the brand’s passion for enjoying - and protecting - nature.

At the heart of the Timberland brand is the core belief that a greener future is a better future. This comes to life through a decades-long commitment to make products responsibly, protect the outdoors, and strengthen communities around the world.

Timberland is a VF Corporation brand. VF is one of the world’s leading apparel, footwear, and accessories companies with socially and environmentally responsible operations, and a commitment to deliver innovative products and create long-term value for its employees, customers and shareholders.

Free To Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

Our Core Values:

• Humanity
• Integrity
• Betterment

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By joining Timberland, you will serve as a purpose led, performance driven leader to “step outside and move the world forward” by building productive relationships and collaboration with a strong focus on motivating and developing talent while leading by example.

What You Will Do

The Store Manager provides leadership, direction, and development to the store staff and successfully executes company strategies to ensure a consistent brand experience in one of our stores. The primary responsibilities of the Store Manager are to determine and maintain optimal staffing levels, recruit, hire, educate, and motivate a team of brand advocates who in turn create a consistent best in class customer experience that aligns with our brand’s purpose and values. They are responsible for setting the example for customer engagement and selling for their team. They are responsible for maximizing store profitability by controlling expenses, protecting company assets, and by ensuring that store standards and processes for customer care, merchandising, operations, sustainability, and community participation are consistent and well executed. The guidance you offer and example you set will help create an environment and culture aligned with Timberland’s Purpose, always putting our internal and external customers first.

How you will make a difference

Sales and Profitability:

• Maximizes store sales and achieves store sales goals.
• Measures and monitors sales progress and results against key targets.
• Leads an environment of productivity by ensuring store staff has the knowledge and skills to meet store goals for sales and customer engagement.
• Manages labor and payroll expenses to maximize sales and profitability.
• Foster a “One Timberland” environment.

Brand Experience/Customer Service:

• Ensures excellence in customer service in the store by modeling brand specific service standards as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly.
• Ensures that store team is engaging with each customer to create an authentic brand experience.
• Leads and inspires customer-centric culture by recognizing and rewarding teams’ successes.
• Ensures that store team is an active brand ambassador within the community through proactively seeking opportunities to engage with the customers and support or participate in community initiatives outside the four walls of the store.
• Supports store marketing events and grows relationships in the community to generate brand awareness and drive traffic.

Training and Coaching Team:

• Provides coaching to the store team in the core areas of customer service and engagement, brand identity, product knowledge, and operations.
• Monitors, evaluates, and executes training programs.
• Leverages corporate partners to educate staff on product and assortment to enhance selling and customer engagement.
• Organizes and leads store staff meetings in accordance with brand expectations.
• Ensures store team receives relevant, timely information, coaching, and feedback that enables their success and growth.
• Partners with District Manager and/or Human Resources to set performance goals for team for their personal skills development.

Operations:

• Ensures that all company and store policies and procedures are followed and that the store meets all store audit requirements.
• Creates and manages store schedules to ensure they support the needs of the business within the allotted labor allowance.
• Responsible for achieving all financial and operational objectives including expense control, loss prevention, store audits, and weekly reports as required.
• Responsible for ensuring that the store’s inventory integrity is maintained through proper shipping and receiving procedures and communicate any concerns to Inventory Control and District Manager.

Visual Merchandising:

• Ensures the visual merchandising standards for the store are met.
• Implements floor-sets and merchandising directives.
• Communicates with corporate partners regarding merchandise assortment, trends, and needs.

Loss Prevention, Safety, and Compliance:

• Ensures compliance and adherence to policies and procedures, standards and practices, and company directives.
• Protects company assets.
• Ensures compliance with company safety, security, and shrink avoidance policies and programs.
• Partners with Loss Prevention to identify trends and translate strategies into action to meet district and company shrink goals.
• Reacts quickly to all customer and employee injuries and partners with District Manager and Human Resources immediately.

Professional Conduct:

• Models behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
• Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.

What You Bring

• 3 years’ experience in a Store Manager role preferred.
• Minimum 3 years’ experience leading and developing a team in a highly engaging and diverse environment.
• Experience in a specialty retail environment, retail footwear/apparel industry experience.
• Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required.
• Proven ability to meet and exceed sales and profit results.
• Proven ability to meet business goals by driving results through store team.
• Proven ability to plan and drive results while balancing shifting priorities, be nimble and agile.
• Excellent verbal and written skills and the ability to build, lead, and manage high performing team.
• Excellent decision-making ability in a fast-paced environment.
• Able to meet performance expectations.
• Detail orientated and excellent organization skills.
• Proficient computer skills including word processing, spreadsheets, and software programs.
• Proven ability to lead a team to provide best in class customer service in a retail environment.
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.

Physical Requirements:

• Operate office equipment and technology (i.e., computers, tablets, phones, copier, etc.).
• Standing required for entire work shift.
• Bend, lift, open and move product up to 50 pounds as needed.
• Use ladders for visual merchandising, light adjustments, and window banner placement.
• Travel (less than 10% of time).

Our Parent Company, VF Corporation

VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities, and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.com.

While our VF company and brands are diverse, we work together within a One VF culture to capitalize on our greatest opportunities for long-term performance. Across our company, a collaborative, global mindset differentiates our products and the unique experiences we provide to our consumers. It all adds up to a lasting competitive advantage built on harnessing the power of our differences to achieve great things together, all while positively impacting the lives of hundreds of millions of people and the world.

VF is committed to creating an inclusive environment that welcomes and values the differences among all our associates, customers, suppliers, and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.

We just have one question. Are you in?

Apply at: Timberland.com/careers

Job Type: Full-time

Pay: From $67,200.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 5x8
• Holidays
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:

Ability to commute/relocate:

• Gilroy, CA 95020: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Store Manager: 3 years (Required)

Work Location: One location