Student coordinator

The Role

Under the supervision and direction of the VP of Student Success with a dotted line to the Director of Care Experience, the Part-Time Care Coordinator, Student Success Coach provides industry-leading quality care coordination services directly to TimelyCare members by obtaining member’s preferences for their care, identifying resources to meet the member’s needs, and support in the facilitation of referral requests.

The successful candidate will research, coordinate, and link students with appropriate school, community, or insurance plan resources by providing direct support and services to members.

The Care Coordinator role is a key contributor to the overall success of the Care Experience team.

Part-Time Schedule Options (25 hours per week) : Shift 1 : Monday-Friday (10am-3pm CST)Shift 2 : Monday-Friday (4pm-9pm CST)

What You'll Do

The selected candidate will be responsible for providing white-glove, compassionate, and high-quality care coordination services to members for all TimelyCare service lines (i.

e. Counseling, Psychiatry, Medical, Health Coaching, and Student Success) by removing barriers and providing end-to-end resolution to members’ presenting referral needs and will support in connecting members with services outside of TimelyCare as indicated.

• Work as a vital member of an integrated multidisciplinary team responsible for meeting students’ healthcare, academic, and basic needs.
• Coordinates with internal and external partners ensuring member and provider requests and questions are handled appropriately and in a timely manner.
• Provide direct coaching, support, and connection to campus resources to members via TimelyCare applications / platform.
• Maintain positive relationships with internal and external partners.
• Provide education along with effective and impactful information and solutions to members’ presenting needs, including anticipating needs and acting proactively.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Collaborates with key point people on college campuses of students / employees who have been referred for further evaluation
• Assists and collaborates with internal and external partners with accommodations letters, records requests, and provider deactivations.
• Actively monitors all flagged comments through the online Peer Community. Escalates to the Crisis Response Team when imminent crisis comments present so that immediate care can be provided.
• Maintain all records confidentially and securely.
• Develops knowledge of community resources and coordinates care between TimelyCare services and external resources such as community resources or those located on campus.
• Refers cases to care progression as appropriate.
• Performs other duties as assigned while managing workload and assignments effectively.

What You Bring

• Bachelor's degree from an accredited college or university in a social work or healthcare-related field required.
• Master’s degree in the mental health field (e.g. professional counseling, social work, or marriage & family therapy), preferred.
• Minimum of three years experience providing direct customer support.
• Working knowledge of healthcare, telehealth, and wellness programs.
• Previous experience in case navigation , care coordination, or patient care preferred.
• A keen eye for detail.
• Strong written and verbal communication skills.
• Proficient with a variety of technologies; Microsoft Office, ZenDesk, Zoom, Slack, OhMD, Google Workspace
• The ability to break down referrals with agility, empathy, and thinking critically about the impact of collected information for students.
• Problem-solving skills
• Excellent interpersonal skills and ability to engage with diverse communities
• Ability to work on multiple computer platforms simultaneously to manage caseload in addition to excellent typing skills.
• Experience on multiple levels with computers

Benefits Perks

• Paid Company Holidays No work on your birthday!
• Flexible PTO Volunteer Time Off (VTO) as an organization to give back to the community
• Variable bonus eligibility on a quarterly basis
• Company-sponsored Health Insurance (Medical, Dental, Vision) Pet Insurance
• Company-paid group Life Insurance Company-paid Short Term Disability
• Concierge benefit support services
• 401(k) with employer match
• Free access to TimelyCare virtual medical and mental health support for you and your immediate family
• Mission-Driven Purpose with a Supportive Team Culture

The salary range for this opportunity is $25,125 $28,125 per year, depending on education and experience. This is the base pay.

You will be eligible for a discretionary bonus in addition to the base pay, to be discussed during the interview process.

Last updated : 2024-09-14

Salary : $25,125 - $28,125