Client Service Representative

As the Client Services Representative you will be supporting sales and part of the C.S. Team. You will support the day to day operations of the welcome team side and manage excellent customer service.

Essential Duties and Responsibilities

· Compile and update necessary documents and contracts

· Obtain and process all client information and transactions

· Create new accounts and maintain client portfolios

· Perform administrative and clerical duties as necessary

· Build sustainable relationships of trust through open and interactive communications.

· Manage large amounts of incoming and outgoing calls

· Provide client support services in accurate and timely fashion.

· Maintain high level of professionalism and competence in every client interaction.

· Build positive and productive relationships with clients.

· Analyze and resolve service issues promptly.

· Inform management about complex client issues and resolutions.

· Maintain client focused working environment for team.

· Work in compliance with company policies and procedures.

· Utilize effective problem solving and time management skills

· Develop process improvements to enhance service efficiency and effectiveness.

Qualififcation Requriements:

· Proven experience in relevant role

· Strong phone and verbal communication skills along with active listening

· Proficiency in relevant computer applications

· Customer Service experience

· Knowledge of conflict resolution techniques

• Proven Ability to be Customer-Focused: Consistently delivering high-quality service
• Ability to efficiently identify client needs and determine how to address them (i.e. whether to resolve them directly or escalate them to another individual/group)
• Knowledge of products/services offered by the organization
• Conflict management skills to resolve issues that may arise

Strong Communication Skills

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid training
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Aliso Viejo, CA 92656: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location