Sr. Manager, CRM & Email

We are looking for an enthusiastic Senior Manager, CRM & Email with management and client-facing experience to join our growing team. As a Senior Manager, you will manage a team of Coordinators and Specialists, responsible for their career development and mentorship. Additionally, you service clients as a Strategist leading accounts or as a Sr. Specialist managing enterprise level accounts.

Our team is growing, fun, and passionate about breaking records for our clients. We genuinely love the online space and are online marketing and technology nerds at heart. We bring on folks who have a sense of humor, want to learn, and grow.

Essential Functions: 

• Coach and mentor direct reports to develop their skills as it relates to account management, communication, client services, and email strategy. 
• Support Directors on key process and procedure implementation.
• Ensure deliverables for your clients and Directors are completed on-time.
• Proactively look for opportunities for team success/growth. Effectively analyze issues and work to formulate actionable solutions based on findings with minimal direction.
• Communicate team struggles and recommended solutions while also effectively sharing team goals when meeting with Directors. 
• Work with Strategists to ensure accuracy, education, and growth is occurring for your team. Effectively communicate with other divisions, as needed.
• Research, maintain, and implement an understanding of industry best practices/trends while educating team members.
• Clearly discuss areas of improvement/assign responsibility for tasks, set clear objectives, and provide how success will be measured. Effectively monitor processes, progress, results, and provide timely feedback.
• Ensure core best practices are being implemented by your team during audits, on-boarding, and with ongoing engagements.
• Plan and lead monthly meet-ups, campfires, fireside chats, and one-off training sessions with other Sr. Managers.
• Lead Strategist on 1 to 2 clients or lead Sr. Specialist managing 1 to 2 enterprise-level accounts. 
• Responsible for completing your team’s client variable logs monthly to communicate billing for the CRM & Email division.

Core Competencies: 

• Action Oriented: Enjoys working hard, full of energy for new challenges, seizes opportunity.
• Directing Others: Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
• Conflict Management: Steps ups to conflicts; seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
• Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent her/his own interests and can be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
• Time Management: Uses her/his time effectively and efficiently; concentrates her/his efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
• Confronting Direct Reports: Deals with challenging direct reports firmly and in a timely manner; doesn't allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers.
• Interpersonal Savvy: Relates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Motivating Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of her/him; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel her/his work is important; is someone people like working for and with.

Requirements: 

• 3 years email marketing experience, worked at Tinuiti 1 years.
• Extensive experience with 3 ESPs.
• 2 years of agency experience.
• 1 year managing others, such as Coordinators/Specialists, etc.
• Successfully lead clients in Strategist role for 1 years or has been a Sr. Specialist for 2 years.
• 2 years in a heavy project management role such as Sr. Specialist.

About Tinuiti: Tinuiti is a performance and data-driven digital marketing leader, focused on every aspect of the customer journey across the quadropoly of Google, Facebook/Instagram, Amazon, Apple, and beyond. We believe success requires specialization across all channels, and our offerings cover the full spectrum from paid to earned to owned media. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it. 

Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

FLSA Classification: Exempt

Working Conditions: Working indoors, sitting at a computer for extended periods of time, lifting no more than 10 pounds.