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AUTOMOTIVE CUSTOMER SERVICE REPRESENTATIVE

TIPTON AUTO GROUP
Brownsville, TX Part Time | Full Time
POSTED ON 5/14/2024

About the position

Serves as a liaison between the dealership and our customers and represents the dealership at various public relations events.

Job Duties Include

  • Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety.
  • Introduces customers to service and parts personnel, indicating shop location and hours of operation.
  • Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction.
  • Develops and monitors the results of a dealership customer service questionnaire.
  • Stays up-to-date of upcoming community events and considers ways in which the dealership might participate.
  • Coordinates special dealership events and promotions.
  • Implements customer satisfaction programs.
  • Strives for high ranking on manufacturer surveys. Monitors results frequently.
  • Informs salespeople of their individual performance scores and makes suggestions for improvement as needed.
  • Assists service customers during the morning service rush, when possible.
  • Maintains a professional appearance.
  • Other tasks as assigned

Qualifications

· Have an enthusiastic attitude with high energy throughout the workday

· Excellent communicator with customers and team members

· Great customer service skills

· Have a fantastic work ethic, both persistent and to be of service

· Available to work flexible hours and on weekends

· Ambitious spirit

· Professional, well-groomed personal appearance

Job Types: Full-time, Part-time

Pay: $12.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • In-person

Ability to Commute:

  • Brownsville, TX 78526 (Preferred)

Ability to Relocate:

  • Brownsville, TX 78526: Relocate before starting work (Required)

Work Location: In person

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