What are the responsibilities and job description for the Account Manager position at TMC Acquisition LLC?
Established in 2016, Tailor Made Compounding has become one of the top compounding pharmacies in the nation, dedicated to providing quality medications to patients across the country. Our mission is to provide the highest quality compounded solutions while leading the industry in compliance, safety, provider education, and customer service, thereby empowering healthcare providers with the ability to optimize the health of their patients. We work closely with physicians to solve problems for hard to source and hard to compound pharmaceuticals.
Tailor Made Compounding is looking for an Account Manager for our growing team! This position will report directly to the Director of Account Management and is responsible for managing and improving client relationships to ensure satisfaction, retention and growth. An Account Manager at Tailor Made must take a proactive approach to understanding customer needs, addressing concerns and identifying opportunities to expand our offerings. The ideal candidate possesses a strong background in sales and client management, excellent communication skills and the ability to build long-term partnerships. All tasks and duties must be completed in accordance and compliance with HIPAA guidelines, State and Federal laws, and current company policies and procedures.
Key Responsibilities:
- Work alongside the Sales team to ensure seamless onboarding of new clients and continued support for existing clients; collaborate on all strategic sales initiatives to support business growth
- Serve as the primary point of contact for key clients, understand their business objectives and ensure our services align with their needs to develop and maintain long lasting relationships
- Collaborate with the sales team to identify and pursue opportunities for upselling and cross-selling within the existing customer base, while also effectively identifying and communicating new solutions and offerings
- Maintain a high level of satisfaction among key accounts by proactively addressing client concerns and challenges; develop, communicate and implement strategies to retain key accounts
- Analyze industry data and trends to identify opportunities and collaborate with the sales team in developing targeted sales initiatives that drive growth and meet customer needs
- Stay connected with cross-functional departments, including product development, marketing and customer support and be prepared to communicate ideas and solutions for delivering exceptional service
- Maintain a pulse on all industry trends, market conditions and competitive insights to communicate with leadership on opportunities for differentiation
Qualifications:
- Bachelor’s degree with 3-5 years of experience in account management, sales or a related role
- Strong communication skills, to include both written and verbal, negotiation and interpersonal skills
- Self-starter with the ability to manage multiple projects simultaneously
- Strong analytical and problem- solving abilities
- Proficiency in CRM software and Microsoft Office
Job Type: Full-Time
Hours: Monday-Friday 9:00-5:30 (Hours vary depending on business needs.)
Benefits: Medical, Dental, Vision, 401K, PTO, Monthly Incentive Opportunities!
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Tailor Made Compounding is an Equal Opportunity Employer.
