Account Manager, Enterprise

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job Overview

Provides end-to-end account management for multiple Fortune 1000 companies in partnership with the Enterprise Sales Channel. This role will reside in the field at customer locations to identify business needs by selling products and services that drive incremental sales/revenue. Reps manage customer accounts by assisting with order placements, upgrades, device management, reporting, and billing support, providing analysis and recommendations for QBRs with Enterprise Account Executives, and providing customer device support and ongoing training.

Job Responsibilities:

• Create a business plan with Sr. Account Executive, Enterprise, on “land and expand” strategy to identify additional contacts and sales opportunities inside existing accounts.

• Identify customer needs and utilize solution-based selling techniques to upsell current accounts and drive incremental sales/revenue. Assist enterprise customers with account moves: adds, changes, deletes.

• Manage existing base of accounts with upgrades/device management, reporting, and billing support, and respond to client issues via email/voicemail. Partner with Sr. Account Executive, Enterprise to plan QBRs for existing clients; perform analyses and make recommendations to Sr. Account Executives, Enterprise. Provide training on TBC and I billing sites to enterprise customers. Participate in event planning with local Marketing teams.

• Partner with cross-functional teams and technical experts to determine in-building coverage, customize and write MCSA addendum and technical requirements and update TBC sites for clients.

• Stay abreast of ongoing market trends and general developments to close on assigned accounts.

• Continuously update knowledge of wireless products, services, industry trends, and the competitive dynamics of the marketplace. Participate in training opportunities on products and services and attend sales meetings. Regular focus on enhancing communication and presentation skill set.

• Fully utilize all sales force automation, funnel management, and prospecting tools. Manage sales funnel and generate reporting on sales activities and forecasting. Ensure all internal departments have fulfilled responsibilities to bring new national customers on-board

• Also responsible for other Duties/Projects as assigned by business management as needed.

Education:

• High School Diploma/GED (Required)

Work Experience:

• 3 years of Account Management Experience (Required)

• Less than 2 years of Experience managing large accounts (500 employees) (Required)

• 2-4 years Outside sales (Preferred)

• Less than 2 years of Wireless experience (Preferred)

Knowledge, Skills, and Abilities:

• Outside Sales (Required)

• Sales Prospecting (Required)

• Account Management (Required)

• Communication (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Colorado Pay Range : $54,460.00 - $73,710.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.