IT Technician

Overview

IT TechnicianCarrollton, TX

The TMX Finance® is currently seeking a IT Technician to join our Corporate IT team and support both Corporate and retail stores with in-person and remote troubleshooting of hardware and software issues, replacing defective hardware, installing new software packages based on end user job function. Providing an exceptional support experience for our Team Members, you will use a ticketing system to track requests and repair/resolve issues with desktop and laptop computers, printers and software applications for our Corporate User community. You will also prepare new desktop and laptop computers, which includes installing Windows OS software using imaging tools, updating drivers and installing OS updates, testing and packing equipment for shipment to our Retail Stores as time and workload permits/requires.

Responsibilities

Inventory and prepare new computer systems (computers, monitors, printers, tablets etc.) for shipment to stores.

Inventory and prepare new computer/laptop systems for corporate employees based on onboarding notifications and location.

Create / Maintain / Update PC images working with the Campus Support Team as well as any 3rd Party Partner that assists IT with these functions.

Repair returned defective desktop/laptop computers and place them back into warehouse inventory for future use.

Utilize a ticketing system to track and support incidents and requests for corporate and retail.

White glove service for VIPs in a corporate environment.

Provide excellent customer service in a professional manner.

Work with outsourced 3rd party partners on issues and projects.

Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.

This is a full-time role that requires in-person attendance during normal business hours.

Qualifications

• Minimum 3 years of experience troubleshooting and repairing desktop/laptop computers, tablets, printers and scanners
• Must be able to troubleshoot and repair desktop/laptop computers and printers
• Requires troubleshooting skills to determine and isolate hardware or software problems
• Must be proficient in removing and replacing computer hardware including memory modules, HDD & CD/DVD drives and power supplies
• Demonstrate knowledge of Windows 10 OS configurations including installing and updating drivers, software updates and configuring basic networking
• Must be able to multi-task and manage time with professional and courteous attitude 

Preferred Qualifications & Skills

• A , MCP certification or associate degree a plus

What We Offer

The Team You’ll Join

The IT Technician is part of the Information Services team, which works intensely to design and drive the innovation that keeps us competitive. The IT team members are the first responders to global initiatives creating cutting-edge solutions that enhance and differentiate our customers’ experiences, and the Service Desk provides a single point of contact to help meet our team members’ technology needs. To learn more about this team, visit https://www.tmxfinancefamily.com/careers/top-talent/

What We Offer

Our Benefits Include*

• A comprehensive new hire training program designed to help set you up for success
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Professional Development and Mentor Programs plus Ongoing Training Resources
• Multiple coverage levels for Medical, Dental, & Vision
• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks
• Traditional 401(k) and Roth 401(k) with Company match
• Flexible Spending Accounts
• Basic and AD&D Life Insurance
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
• Paid Time Off (Accrue approximately 12 days per year, plus 2 additional days for each year of service after the first year of employment up to a maximum of 18 days)
• Performance-based career advancement

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

Our Commitment to Diversity, Inclusion and Belonging

Diversity at the TMX Finance® Family of Companies is one of the driving forces behind our Company’s success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn’t just about the work we accomplish; it’s about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.

Our Workplace Awards and Recognition

We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA 2022 and 2023.

About Us

TMX Finance® Family of Companies is one of the largest consumer specialty finance organizations in the United States. Since 1998, we have provided access to credit for customers who are underserved by traditional lenders through our TitleMax®, TitleBucks®, and InstaLoan® brands. Many of our customers have nowhere else to turn when they suffer short-term financial setbacks like medical emergencies or home repairs, so it is our mission to remain a reliable source of credit and offer customers hope and opportunity.

Check out what’s happening in our Company at https://www.tmxfinancefamily.com/tmx-talks.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The TMX Finance® Family of Companies will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domain @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available. For questions or verification, call 1- 855-TMX-JOBS. 

All TMX Finance® Family of Companies Are Equal Opportunity Employers.