What are the responsibilities and job description for the General Manager position at Toastique Gourmet Toast & Juice Bar?
The General Manager will be responsible for all day-to-day activities within the store. They are responsible for employee management, scheduling, ordering and maximizing inventory, and most importantly – customer satisfaction. The General Manager will be responsible for hiring and training new employees as well as their career developments such as performance reviews, goal setting and promotions.
We expect the General Manager to always have a strong understanding of every job duty and responsibility in the store. The General Manager will work with the Owners to push out new items, work special events, and continue growth and development in the community. The General Manager will lead by example, with quality, cleanliness and attitude.
RESPONSIBILITIES:
- Full compression of all job duties in the store
- Ensuring employees are fully trained and understand the menu
- Scheduling employee shifts
- Keeping track and ordering inventory
- Hiring and training new employees
- Always maintain cleanliness of the store
- Responsible for getting shifts covered for an absent team member
- Works closely with Assistant Managers/shift leads making sure food quality and excellent customer service is met
- Fulfilling catering orders, large deliveries, and participating in community events
- Working with Owners to ensure the store is maintaining food & labor cost goals
- Taking notice of corrective action whenever a team member does something against the Toastique standards
- Ensures all in-store signage is up to date and all employee resources are current
- Constant communication with the Owners to ensure the store is successful
REQUIREMENTS:
- 5 years of Hospitality Industry experience
- Food Safety Manager Certification
- 2 years working at Toastique and/or proven leadership role
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