Project Associate

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Assists with special projects as needed from inception to close
• Creates special project timelines and deliverables
• Work to ensure appropriate internal staff is involved in escalated service and delivery issues
• Prioritize projects and ensure consistency and documentation
• Provide exceptional customer service experiences to our customers
• Assists with module delivery for projects in conjunction with the Project Scheduler
• Create/update work orders
• Create standard operating process documentation
• Assist customers at annual McLeod Software User’s Conference.
• Continue improvement of technical knowledge and ability
• Assures all items in internal management system are up to date
• Monitors client issues to make sure they are being addressed
• Record time expenditures accurately for billing to the customer
• Keep abreast of new product development at McLeod and trends in the trucking industry. 

Competencies:

• A working knowledge of McLeod software and/or the industry we serve
• Excellent computer skills including experience with Microsoft Office Suite applications are strongly preferred.
• Must be highly proficient in Excel, preferred experience in pivot tables
• Experience in data mining and analysis
• Ability to multi-task and proven time management skills
• Organizational prioritization skills
• Well versed in inner department communication

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read, analyze, and interpret trade publications, technical documentation, reports, and other documents. Ability to respond to common inquiries from customers, peers, or members of the business community. Ability to write communications and documentations grammatically correct for routine business correspondence.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions with abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Word Processing and Spreadsheet software

Certificates and Licenses:

None.

About Us 

Since 1985, McLeod Software has provided powerful transportation management and trucking software solutions to the trucking industry. These solutions, developed entirely by our company, are comprehensive and support integration with a broad array of complimentary logistics products. 

We are the leader when it comes to software for trucking dispatch operations management, freight brokerage management, fleet management, document imaging, workflow, EDI, and business process automation solutions for trucking, freight brokerage, third party logistics, and shipper companies in the United States. 

With an established base of more than 1,200 active customers throughout North America, McLeod Software is dedicated solely to the transportation industry. This focus means we have a deep understanding of the needs and intricate details involved in carrier, broker, and freight management businesses of all types.  

Participation in the trucking and brokerage industry is extremely important to McLeod Software. We have always believed that we benefit beyond our investment from our active participation in the industry's most important organizations. In addition to national organizations like the ATA, TCA, TIA, AFTC, NTTC, and NPTC we belong to and participate in over 20 state and regional organizations.