Description

Position Summary:

As a Transit Service Supervisor, you assure the highest quality of service being given by Bus Operators to passengers through supervision, coaching, mentoring and fostering a supportive work environment. Leads by example and ensures compliance with TCATs policies and procedures, DOT and DMV regulations. Administers 19-A compliance and testing.

Essential Functions:

Supervises Bus Operators:

• Supervises bus operators and monitors adherence to routes, schedules, personnel and operating rules and regulations.
• Knows and understands the labor agreement and properly applies the agreement to various situations.
• Is responsible for the well-being, morale, welfare and corrective action of assigned bus operators:
  • Manages assigned operators work performance and attendance through positive reinforcement and corrective action.
  • Evaluates, prepares and provides employee recognition notices, performance reviews and corrective action for bus operators
  • Administers NYSDMV Article 19A compliance and testing; maintains bus operator records
  • Trains and instructs bus operators in safe driving practices, passenger relations, fare collection, bus safety and Transit rules, regulations and policies.

Assures quality of service and regulation compliance:

• Performs street supervision assisting bus operators and customers with information and problem resolutions taking corrective action as needed
• Acts as liaison between bus operators and mechanic staff for bus repairs.
• Knows and understands requirements of ADA as it relates to transit.
• Knows TCAT Policies and Procedures, System Safety Plan, FSA Drug and Alcohol testing policies, New York State DOT/DMV regulations, Federal regulations and requirements as well as Federal Motor Carrier regulations.
• Communicates emergency operating plans to bus operators and administrative and transit staff.
• Follows up on passenger complaints relating to operational concerns, passenger relations.
  • Investigates and documents the nature of the complaint.
  • When bus operator safety is in question, perform instructional check rides with bus operators to counsel on improved driving techniques or compliance with TCAT safety policies.
• Keeps the Operations Manager and Superintendent of Maintenance advised on work related problems with vehicles, routes or personnel including verbal and or written reports.
• Completes daily logs/documentation of activities to provide accurate, up-to-date information.
• Maintains consistent and effective supervisor/employee working relationships as well as liaison relationships with other TCAT personnel.
• Monitors radio communications insuring proper use and care is taken by bus operators in using the radios and identifying concerns that require immediate response.
• Works with Service Development and Safety Department for bus route detours and provides direction and communication to Bus Operators.
• Serves as primary liaison for emergency services requested by bus operators to include mechanic staff, police agencies, and emergency-response units.
• Provides emergency in-service bus replacement as needed.
• Works during inclement weather emergencies assisting dispatch, bus operators and customers.
• Monitors route and schedule compliance and fare collection procedures.
• Monitors bus operators pre-trip inspection of buses.
• Initiates accident investigation and reporting; responds to accidents, cooperates with the police investigation, obtains accident reports and coordinates with Safety Department
• Relieves bus operators in emergencies and covers the schedule as needed.
• Coordinate with out-of-county transit providers to coordinate emergency operating plans.
• Participates with special services and events such as Cornell Commencement and Alumni weekend, Fireworks, Ithaca Festival.
• Assists Operations Manager with tasks for implementing schedule changes or revisions.
• Provides back-up for other transit service supervisors and dispatchers as needed.
• Report OSHA related issues.

Nonessential Functions:

Other duties as assigned which include but are not limited to:

• Provides customer information and assistance.
• Performs other related tasks as may be assigned.
• Attends conferences and training as needed.

Supervision:

In conjunction with another like position, provides daily supervision of full-time Bus Operators.

Provides direct supervision of assigned bus operators for work performance, attendance, 19 A compliance, evaluations, corrective action, support and coaching for general well-being and success in the position.

Qualifications

Qualifications:

Must possess high school diploma or equivalent; formal training of one to two years in a technical or trade school, two years college coursework or Associate's degree preferred.

One - two years supervisory experience preferred; preferably with bargaining unit employees.

One - two years experience in a transit environment preferred.

• Must possess good analytical and basic mathematic skills including addition, subtraction, multiplication, and division.

Must have working knowledge of word processing and spreadsheet software.

Must possess valid CDL, Class B driver's license or obtain one within six months of hire.

Must possess NYS 19A examiner's certification or obtain one as soon as eligible.

• Ability to communicate in a clear and concise manner both verbally and in writing; ability to establish and maintain effective working relationships with employees, management team and passengers.
• Ability to plan and assign work in an efficient and effective manner.

Ability to interpret policies and regulations and apply them in an appropriate manner.

Able to exercise good judgment with respect to driver, and passenger welfare and equipment safety.

• Ability to work independently and as a part of a team.

As supervisor of safety sensitive positions is subject to periodic drug and alcohol screening.