IT Field Technician/ATM

Qualifications: Proposed work days and times: [Thurs, Fri, Sat, Sun, and Mon 2:00 pm - 10.30 pm] Training hours may differ. ***Subject to change with some variation of possible rotation, weekends, nights, OT. Approx. [50-100 miles] travel range.
Primary work location [Santa Ana, CA 92735] Candidates must reside within 20 minutes of 2230 S. Grand Avenue Santa Ana, CA 92735. 100% travel within territory assigned.

Note: Drive your personal vehicle for the first 90 days to job sites (mileage will be reimbursed

The benefits are clear: Once you successfully complete the 90 day apprenticeship program and are hired as a DN employee, you will
be provided with a company car, uniform clothing, industry leading retirement savings and 401(k) plans, comprehensive healthcare insurance options, dental and vision plans, flexible spending, family leave and paid training and time off – we offer tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

You are responsible for:
-Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electro mechanical repair.
-Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing locks)
-Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
-Inspecting products for correct operation and resolving noted issues and/or escalating according to established procedures
-Prioritizing and planning service calls
-Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory
-Contacting the customer with the estimated time of arrival
-Working with customers to ensure satisfaction with service delivery and understanding of product functionality
-Following key/alarm/combination control processes in assigned area of responsibility

Requirements:
High school Diploma (or equivalent)
Have a valid driver's license and driving record that satisfies DN’s fleet requirements
Successfully complete background check and drug screening

Physical & Technical Requirements: This is a physical job, so you must have the ability to do the following:

• A valid driver’s license with satisfactory driving record within company-required standards.
• Ability to successfully pass background and drug testing
• Ability to lift 50 pounds and work in close quarters within and around the equipment.
• Familiarity with computers and a variety of consumer communications devices, such as smart phones.
• Travel to/from assigned territories and company facilities, including during inclement weather is essential.
• Service experience or electro mechanical experience is a plus
• You will be driving your personal vehicle the first 90 day of the apprentice program to multiple job sites.

Responsibilities: Field Service Technician I
Join our dynamic service team for this entry level field service position. Depending on your assigned territory, you will provide services, repairs and technical maintenance for ATM's, retail point of sale (POS) equipment, locksmithing, Electric Vehicle Charging (EVC) plus related PC and PC peripherals on customer premises. Our training consists of on the-job mentoring as you might expect, but also formal classroom, virtual and self-paced training for extensive learning opportunities.

What is the Role? Our entry level Field Service Technicians respond to basic customer requests for equipment issues. Candidates will be a part of a team and a territory where customer requests will be assigned throughout the day. Using provided tools and
repair kits, you will travel to customer sites to resolve the issue. Our entry level technicians respond to 5-8 calls per day across their territory.

Job Types: Full-time, Contract

Pay: Up to $20.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Every weekend

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Boston, MA 02127 (Required)

Ability to Relocate:

• Boston, MA 02127: Relocate before starting work (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: On the road