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Customer Support Team Lead

Top Stack
Cherry Hill, NJ Full Time
POSTED ON 6/27/2024 CLOSED ON 7/9/2024

What are the responsibilities and job description for the Customer Support Team Lead position at Top Stack?

Responsibilities:

  • Inbound and Outbound Phone calls
  • Supervising 3-5 customer service representatives
  • Heavily involved with management, hiring, terminations, and development
  • Supervisory experience is not a requirement, this candidate must be able to develop and mold into a supervisory leadership role.
  • Enthusiastic, engaged, and able to manage different personalities
  • Experience in inventory, customer service, and operations
  • NetSuite, Excel (VLOOKUP, formatting, sorting, etc.)
  • NetSuite is not requirement
  • Open to be involved with e-commerce and Logistics as needed
  • Bilingual (Spanish) is a plus, but not required.

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