What are the responsibilities and job description for the Customer Service Representative position at Top Turf Inc?
Top Turf is the Southeast's leading independently owned lawn care and pest control company. We have been around for over twenty years because we create lawns that you have always dreamed of. Our longevity is due to our devotion to our customers and providing them with the highest quality products and exceptional customer service that we possibly can. We have built a reputation for providing superior customer service and a superior product that just out shines all the rest. We are currently looking for team-oriented individuals that are dedicated to providing high-quality customer service to our customers. Our customer service representatives are a vital part of the company and the first voice our current and potential customers will hear. The ideal candidate is a positive person with good communication skills and a strong work ethic and is eager to learn as no experience is necessary and we will provide all training through the company. You must be able to pass a drug test and background check. NOT REMOTE!
Schedule: Monday - Friday 8A - 5P
Responsibilities of a Customer Service Representative:
Answers inbound customer service calls, resolves customer service concerns, and provides resolutions and timely follow-up with customers
Escalates customer issues requiring extensive problem solving to the appropriate individual
Checks production for accuracy and enters in any missing production invoices
Generates sales of extra services for current and potential customers
General data entry to help complete projects in a timely manner
Support other staff in anything they made need help with
Qualifications of a Customer Service Representative:
Ability to maintain and personify our core values - positive attitude, customer first, professionalism, dedicated, and have a desire to succeed
Good verbal and written skills
Previous customer service experience
Computer skills preferred
Must be able to type at least 50 WPM
Ability to multi-task in a fast-paced environment
Time management skills, including punctuality for on-time attendance
Able to pass a background check and drug screen
Pay: $16.00
NOT REMOTE!
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Supplemental pay types:
Commission pay
Education:
High school or equivalent (Preferred)
