What are the responsibilities and job description for the Mobile Cafe Supervisor position at Topa Equities, LTD?
Department: Food Services Job Status: Full Time
FLSA Status: Exempt Reports To: Mobile Café Manager
Job Type: Non-Union Amount of Travel Required: None
Work Schedule: Varies Positions Supervised: Barista
Work hours can vary between 5:00 am – 10:00 pm, including some weekends and holidays.
POSITION SUMMARY
Contributes to the success of the mobile Café leading a team of partners to create and maintain the Café experience for our customers and partners. The Mobile Café Supervisor regularly and customarily exercises discretion in managing the shift operation of the mobile café business. In particular, a majority of time is spent supervising and directing the team partners, ensuring customer satisfaction and product quality. The incumbent is responsible for modeling and acting in accordance with Hawaii Coffee Company’s guiding principle. “Work hard and do the right thing.” In addition, this position
ESSENTIAL FUNCTIONS
Essential Functions Statement(s)
Maintains a clean and well-merchandised mobile cafe.- Regular attendance is required for the position.
- Maintain vehicle in a neat, orderly, and sanitary manner.
- Drive and serve coffee and/or tea products at various sites on the Island in mobile café truck.
- Communicate vehicle deficiencies to management.
- Take initiative and act as a role model to others.
- Enjoy working as a team and motivating others.
- Understand how to create a great customer service experience.
- Have a focus on quality and take pride in your work.
- Are confident in leading, deploying, and guiding others.
- Are open to learning new things (especially the latest beverage recipe!)
- Are experienced with responsibilities like cash-handling and safety.
- Can keep cool and calm in a fast-paced, energetic work environment.
- Have excellent communications skills.
- Promote our Lion Coffee Mobile Café Truck to all companies and events and keep a calendar of all events.
- Collect deposits and final payment due for all catering and promotional events.
- Mail thank you cards to all customers who book an event with our Mobile Café Truck.
Other Functions:
Performs other related duties as assigned.
POSITION QUALIFICATIONS
Competency Statement(s)
- Communication, Written – Ability to communicate in writing clearly and concisely.
- Organized – Being organized or following a systematic method of performing a task.
- Communication, Oral – Ability to communicate effectively with others using the spoken word.
- Responsible – Ability to be held accountable or answerable for one’s conduct.
- Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
- Accountability – Ability to accept responsibility and account for his/her actions.
- Reliability – The trait of being dependable and trustworthy.
- Friendly – Ability to exhibit a cheerful demeanor toward others.
- Customer Oriented – Ability to take care of the customer’s needs while following company procedures.
Mental Demands:
Ability to work under stressful conditions.- Able to interact with others with courtesy and tact.
- Ability to manage and prioritize multiple projects in an organized and efficient manner.
- Ability to respond to crisis situations in a calm and effective manner.
- Ability to complete projects on schedule.
Communication Demands:
The position requires talking to co-workers, customers, vendors; requires written communications to and from co-workers, customers and vendors, talking on the telephone; requires responding to written or verbal requests of co-workers, customers and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other work-sites; Ability to communicate via the latest technologies required for the position.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
SKILLS & ABILITIES
Experience: 3 years of customer service, cash handling, and supervisory experience preferred. Must has valid driver’s license and good driving abstract.
Education: High School diploma or equivalent
Computer Skills: To perform this job successfully, an individual should have basic knowledge of Microsoft
Office applications.
Language: Well-developed verbal and written English communication skills.
PHYSICAL DEMANDS
The physical demands described her are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is frequently required to stand; walk; reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5 hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5 hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs/day)
Physical Demands Lift/Carry
Stand F 10 lbs or less F
Walk F 11-20 lbs O
Sit N 21-50 lbs O
Manually Manipulate F 51-100 lbs N
Reach Outward F Over 100 lbs N
Reach Above Shoulder O
Climb N Push/Pull
Crawl N 12 lbs or less F
Squat or Kneel F 13-25 lbs O
Bend F 26-40 lbs N
Grasp F 41-100 lbs N
Speak F
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is in a mobile café.
Salary : $25,100 - $31,800
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