Help Desk Technician

E-Staff Search Group has teamed up with a Pittsburgh company in search of a Help Desk Technician to act as the first point of contact for the IT needs of our client’s US employees.

Job Details:

Excellent benefit package that includes medical, dental, vision, 401(k)
Direct hire – competitive salary (pending experience)
Hybrid work environment (2-3 days from home)

Duties/Responsibilities:

• Installation and configuration of laptops and desktops with Windows 10.
• Hardware troubleshooting and warranty management with manufacturers.
• Software configuration and troubleshooting.
• Local and remote infrastructure support with 20% travel required.
• Hardware inventory maintenance, equipment purchases following internal workflows and approvals.
• Collaboration with company’s global IT team.
• Management of support requests within company’s internal Helpdesk tool.

Education and Experience:

• At least a two-year technical degree
• 2 to 3 years of relevant experience
• Basic knowledge of ITIL, ITIL 2011 or ITIL V4 to support our Helpdesk services. ITIL Foundations V4 certificate is highly valued.
• A good working knowledge of the Microsoft Office suite. Knowledge of Power BI and experience working with data sources in Microsoft Office is a plus.
• Hardware knowledge of peripherals such as monitors, printers and components such as motherboards, hard disks, processors, etc.
• Basic knowledge of infrastructure: interconnection of switches, firewalls, routers, etc.
• Knowledge of Windows 10 Professional on domain networks with Microsoft Active Directory.
• Knowledge of end-user software deployment platforms.
• Familiarity with hardware purchase platforms.
• Knowledge of Microsoft System Center Configuration Manager and Microsoft Endpoint Manager is a plus.
• Good communicator, very organized and enjoys teamwork, both with the internal team and with external suppliers.
• Language skills – although it is not a requirement, Spanish will be considered a plus.

Job Type: Contract

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Associate (Required)

Experience:

• Help desk: 2 years (Required)

Work Location: One location

Salary : $50,000 - $60,000