Clinical Support Specialist, Southern CA

Description

Tosoh Bioscience, Inc., based in South San Francisco, CA is a U.S. subsidiary of Tosoh Corporation's Bioscience Division, headquartered in Tokyo, Japan. Established in the United States in 1989, Tosoh Bioscience has become known throughout the Americas for providing sophisticated diagnostic systems to doctor's offices, hospitals and reference laboratories. Tosoh remains at the forefront with a world class network of research facilities, scientists, engineers and customer support specialists.

The salary range for this position has been established at $112,000 - $118,000. The salary of the candidate selected will be set based on a variety of factors, including but not limited to experience, education, specialty, and training. The above salary range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The Company offers a comprehensive package of compensation and benefits, including bonus/commission plan in addition to base salary, medical, dental, vision and life insurance, 401(k) with Company match, four weeks paid time off per year for new employees in addition to company paid holidays, tuition reimbursement and opportunities for promotion and career development.

Summary

Provide on-site technical support and training for Tosoh Bioscience, Inc. customers and provide technical support
for internal departments.

Essential Duties and Responsibilities

• Provide on-site technical support to all AIA-2000, AIA-1800, AIA-900 and AIA-600II customers. This includes assisting with method validation studies, conducting on-site in services, assisting with the introduction of new analytes and contributing to the resolution of technical problems in conjunction with Field Service and Technical Service.

• Perform the physical installation of the G8 and AIA-360 analyzers. Conduct on-site customer training. Assist with method validation studies.

• Communicate to the complaint handling department all product and performance issues encountered in customer accounts. Document all issues in the SalesLogix system.

• Support the sales department through participation in trade shows, product demonstrations and communication with the local sales representatives and sales managers.

• As needed, work in conjunction with Field Service and Technical Service to resolve instrument and assay related customer complaints.

• Enter all training and troubleshooting calls into the SalesLogix system.

• Provide monthly reports to the Clinical Support Manager.

• Participate in periodic departmental conference calls and company meetings.

• Participate in special projects and other additional duties as assigned.

Qualifications

• Excellent verbal and written communication skills

• Basic knowledge of Windows based software

• Proven troubleshooting skills within the laboratory environment

• Experience in training laboratory personnel on clinical laboratory instrumentation

• Minimum of three years clinical laboratory experience. Laboratory supervisory experience preferred

• Must be willing to submit to a drug test and background check

• Must be able to travel extensively

Education

• Minimum of Associate’s degree Clinical Laboratory Science, Bachelor of Science degree in Medical Technology
  preferred

Working Conditions

This position requires visits to customer sites which are medical facilities. These facilities may have certain requirements which TBI representatives must meet to gain access, including the requirement for drug, background, and health screening. Employment is contingent on your compliance with the requirements established by each facility, as evidenced by the results of the required screenings.

• Must agree to provide required immunization records and/or agree to acquire required immunizations in order to gain access to customer sites as required by customers. You may be required to register at vendor credentialing companies.

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required to be successful. Additional duties may be assigned in the future as required. Reasonable accommodations may be made for those individuals with disabilities in order to perform the essential functions.

Tosoh Bioscience, Inc. is an equal opportunity employer M/F/Disabled/Veterans

Qualifications