Technical Support Engineer Engineer II

Description

Tosoh SMD, Inc. is a global leader in semiconductor materials for the electronics, aeronautics and medical industries. Our superior products help our customers introduce new technologies that make consumers lives easier and move us into the future. Our state-of-the-art manufacturing facility and materials laboratory located in Grove City, OH manages the entire life cycle of all our products including supply chain development, research and development, manufacturing, testing and distribution.

Summary

Tosoh SMD's Technical Support team provides field support to its customers to investigate and solve problems and identify opportunities for continuous improvement and new product development. Technical Support Engineers lead customer performance investigations, applying structured problem solving methodologies, prepare reports and present findings to customers, and collaborate in cross-functional teams to drive continuous improvement to develop solutions for customers. 

The Technical Support Engineer II applies advanced knowledge of a specific technical subject matter to support TSMD’s technical teams with testing, process and project development, problem solving, and continuous improvement.

Major Duties and Responsibilities

• Applies advanced knowledge of engineering principles and practices in a specific technical area.

• Leads projects as assigned by engineering manager and identifies project opportunities independently that align with goals and metrics.

• Documents work effectively and presents results to internal and external cross functional groups.

• Develops and maintains procedures, work instructions, and training materials to support technical area.

• Leads cross functional teams on projects and initiatives.

• Applies problem solving, SPC, and other engineering fundamentals to support investigations.

• Identifies and drives continuous improvement projects; drives safety and environmental improvements.

• Supports onboarding and training of engineering interns, technicians, and Engineer I personnel.

• Supports technical discussions with suppliers and customers in specific technical area of focus.

• Completes all 5S (Sort, Set in Order, Shine, Standardize, and Sustain) standards to maintain a safe, organized, and efficient work environment.

• Maintains regular and reliable attendance.

• Contributes to culture through alignment with company values and code of conduct.  Maintains a positive attitude, displays enthusiasm for assignments, and communicates effectively and professionally with team members.

• Other related duties.

Education

• Bachelor’s degree in engineering field or equivalent.

• Master’s degree preferred.

Skills and Qualifications

• Advanced knowledge of technical focus area.

• Strong organizational and problem-solving skills.

• Demonstrated competence in structured problem solving, SPC, lean principles, and FMEA.

• Computer literacy required.

Physical Requirements

• Ability to lift 40 pounds on a regular basis.

• Must be able to stand and walk for long periods of time.

• Must be able to wear required personal protective equipment (PPE) as defined by process.

Tosoh SMD, Inc. is an Equal Opportunity Employer M/F/Disabled/Veterans

Qualifications