What are the responsibilities and job description for the Customer Service - 2nd Shift position at Total Quality Logistics (TQL)?
About the role:
As part of our 2nd shift Customer Service team, you will be receiving and making phone calls to ensure shipments are being picked-up and delivered on time.
What’s in it for you:
- Competitive compensation and benefits package
- Paid relocation to any TQL office
- Up to $17.50/hour $1,000 annual bonus potential
- Up to $5,000/yr in tuition reimbursement
- Advancement opportunities with structured career paths and mentoring sessions
- We win wherever we go – Voted a 2019 and 2020 Fortune 100 Best Companies to Work For
What you'll be doing:
- Handle a high volume of inbound and outbound phone calls
- Facilitate communication with customers, carriers, shippers and receivers to help resolve shipping issues with a high level of professionalism
- Document and manage all tasks in our internal systems
- Drive our customer scorecards and compliance through process adherence and improvements
What you need:
- A passion for exceptional customer service with a high attention to detail
- Hall of fame work ethic with a history of excellent attendance
- Ability to take ownership of responsibilities and see tasks through completion
- Excellent communication, multi-tasking and problem-solving skills
- Microsoft Office Suite – Outlook, Excel, Word, PowerPoint
Customer Service
Taco Bell -
Nicholasville, KY
Customer Service
Pizza Hut -
WINCHESTER, KY
Customer Service
Pizza Hut -
BEREA, KY