On-Call Computer Support Specialist

About Us

Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S government agencies and organizations.

About the Position

TJFACT is seeking a well-versed On Call Computer and Technical Support Specialist to perform services in support of the Joint Base Langley-Eustis (JBLE) Base Training and Education Center (BTEC), Langley Air Force Base (LAFB) division in the Norfolk, VA area.

The Computer/Technical Support will provide hardware and software system administration on all personal computers, servers, fax machines, switches, routers, printers, and other peripherals critical to proper function of JBLE BTEC technology systems. Hardware and software systems will be on the BTEC Commercial Network only.

The BTEC Commercial Network is a Cox Internet Commercial Network for computers in our testing rooms, student computer labs, and instructor computer in each classroom comprised of approximately 65 computers not on NIPR. The technician will provide IT support for these approximately 65 computers.

Duties and Responsibilities:

• Implement any new systems (software/hardware) as required by the Education Services Officer (ESO). Set up new computers and other information systems in a timely manner to support improvement and maintenance of the BTEC facility as well as personnel changes.
• Provide all networking architecture recommendations and networking support to improve the BTEC network as directed by the ESO.
• Establish procedures for safeguarding all critical data. Design back-up methodology to guarantee uninterrupted BTEC service to customers.
• Develop and maintain tracking system database (including all required documentation) to monitor all information systems on the QOL network. Establish diagram of facility with associated database to track fixes and implementation of information systems.
• Provide for safe migration of important data from one system to another. Install and maintain BTEC primary database. Conduct upgrades to database and provide training to BTEC personnel.
• Provide recommendations to ESO for future planning and improvements to existing information systems structure.
• Assist ESO in research and purchase of all information systems and components required to improve existing structure.
• Provide for proper information security on all systems.
• Train office personnel and appropriate contractors on software required for them to efficiently execute their jobs.
• Perform any other critical system support as requested by the ESO or SESS for successful operation of BTEC technology.
• Complete all assigned mandatory training required by the Air Force in a timely manner and attend mandatory staff meetings as requested.
• Maintain data reflecting hardware/software issues experienced and provide to the ESO bi-weekly NLT 1 workday after the two-week work period.

Required Qualifications:

• Two (2) to four (4) year technical degree or equivalent work experience, plus one (1) to three (3) years of experience in Technical Support or Management Information System (MIS) in an Enterprise environment.
• Four (4) year accredited degree.
• Ability to properly use all Microsoft Office tools including Knowledge Base (KB), internet and intranet resources.
• Ability to search and understand KB articles to troubleshoot customer issues.
• Demonstrated technical competence with:
  • Microsoft Windows (Desktop & Server) operating systems
  • Hardware experience on HP and Dell equipment
  • Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions
• Expert (MCSE) Certification – MCSE Certification is preferred.
• Advanced knowledge of Group Policy Objects (Government pushes client settings via this method).
• Required Skills Test Administrator. The contractor shall be responsible for providing Test Administrator personnel with expertise as follows:
• Ability to properly use all Microsoft Office tools, internet, and intranet resources.
• Possess strong organizational skills with emphasis on protecting Personally Identifiable Information (PII) as well as other sensitive information.
• Ability to pass a background check.
• Active Clearance is preferred.

Benefits

• Medical, Vision and Dental Insurance
• 401-K plus match
• Paid Vacation days
• Paid holidays
• Short-Term and Long-Term Disability
• Voluntary Term Life

TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law.

Experience

• 2 - 4 years: Relevant work experience.

Education

• Bachelors or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)