What are the responsibilities and job description for the IT Technician position at Touro University New York?
Overview
IITS Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.
Responsibilities
- Assists students with use of hardware, software, programming, and network during hybrid classes and during open lab hours.
- Provides Level 1 instructors with use of hardware software
- Provides Level 1 faculty and staff support for computer hardware, software, and networking in response to simple not complicated incidents.
- Assists Level 2 and senior support technicians in local and global IITS projects in coordination with Network Network Security Server and other teams
- Helps train faculty on use of computer labs and in use of productivity software.
- Utilizes the IT Service Management application ServiceNow to log, monitor, and track customer requests and incidents
- Maintains inventory listings of computer lab hardware, software, and supplies.
- Posts times of lab availability and class schedule
- Maintains a professional environment establish and enforce lab and computing policies and procedures
- Prepares and submits monthly status reports
- Assists Level 2 support technicians in providing technology support to local library staff
- Maintains classroom and computer lab audio-visual equipment.
- IITS project as assigned under supervision.
- All other duties as requested by supervisor
Qualifications
Education/ Experience
- Bachelor’s degree or making progress in bachelor’s degree program.
- Strong customer service communication and organizational skills.
- Must be able to multi-task and prioritize work.
Physical Demands
- Extensive use of computers
- Extensive time sitting and standing
- Able to lift to 10 lbs
Travel
- Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed
Maximum Salary
USD $20,800.00/Yr.Minimum Salary
USD $16,640.00/Yr.Salary : $20,800 - $0
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