What are the responsibilities and job description for the Patient Access Representative position at Tower Health?
- The Patient Access Representative (PAR) is responsible for patient registration, scheduling, customer service and clerical support.
- Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department.
- Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians is carried out in a friendly, courteous, helpful and considerate manner.
- The PAR is also expected to complete other responsibilities in an accurate and timely manner as needed or assigned.
- Schedule: 40 hours/week. Must be available to work until 7:00pm two nights/week and available to start work at 6:45am two days/week. (8-hour days)
#READ
Qualifications
Education Requirements
- High School Diploma or GED
- Relevant experience may be considered in lieu of education
Experience
- Relevant experience
Required Skills
- Customer Service Skills
- Detail Oriented
- Excellent Communications Skills
- Excellent Interpersonal Skills
- General Clerical Skills
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Multi Line Telephone Operational Skills
- Organizational Skills
Overview
Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.
For patients who have experienced functional loss as a result of an accident, illness or injury... everything you need to reclaim your life – outpatient program. Our specialized team of board-certified rehab physicians, clinicians, and dedicated therapists deliver an unparalleled level of care and encouragement through state-of the-art-technology, advanced therapies, and wellness environments.
WHY READING HOSPITAL?
- Magnet® designated, 697-bed hospital with 115-bed ED, Level I Trauma Center, and Level III NICU
- Have your voice heard through shared governance
- Recognized by Healthgrades 50 Best Hospitals™ Award (2022-2024)
Reading Hospital is the only hospital in the region accredited by both the Commission on Accreditation of Rehabilitation Facilities (CARF) and The Joint Commission.
Accreditation by CARF is evidence that Reading Hospital strives to improve efficiency, fiscal health, and service delivery – creating a foundation for continuous quality improvement and consumer satisfaction. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards
