Help Desk Specialist / Administrative Assistant *ZR

Job Description

Provides technical assistance, support, and advice to end users for cellular phones, PC hardware, software, and application systems.

Provides clerical and administrative support to the Information Technology (IT) staff and the Geographic Information Systems (GIS) Unit. Acts as the Department's primary contact for Town employees as well as the general public for questions, problems or requests. Performs the ordering, receiving and inventorying of products for both IT & GIS.

Minimum Qualifications

High school diploma with supplemental courses in technology and office procedures; two years of Help Desk experience; two years progressively responsible experience in secretarial, bookkeeping or administrative work; or any equivalent combination of education and experience.

Additional Qualifications

Knowledge of computer processes. Knowledge of codes and regulations related to departmental operations. Working knowledge of office procedures. Familiarity with town government. Knowledge of MGL Chapter30B. Knowledge of computer software, Microsoft Professional Suite, including word processing, database, spreadsheet, Scheduler, email, Publisher, Munis, Paintbrush, software and Scanners. Knowledge of office procedures. Working knowledge of networks and PC hardware. Working knowledge of computer operating systems, hardware, software, and MUNIS/Financial and Human Resources/Payroll modules.

Mechanically inclined - able to deal with printer jams. Able to replace the parts in a printer -Toner, PCUs, Transfer Units, Waste Toner Bottles, UPSs and UPS batteries. Replace Projector Bulbs and reset bulb life. Work the folder/stuffer mail machine. Troubleshoot/repair any technology that I.T. supports. Troubleshoot Software and Hardware problems for end users. Prepare/activate new cell phones. Troubleshoot cellphone issues. Ability to operate various types of office equipment. Ability to deal appropriately with town employees, officials and the general public. Ability to establish and maintain complex record systems. Ability to keep accurate records of attendance and properly records onto timesheets. Ability to accurately complete and process personnel paperwork pertinent to new hire, transfers, or termination in a timely manner. Strong ability to deal with employees effectively. Ability to learn new applications quickly, diagnose routine problems, and teach users to increase their self- sufficiency. Ability to determine the type of technical expertise required to address a problem and to be able to identify when the problem needs to go to a higher level of expertise. Ability to work with continual interruption.

Proficiency in the use of computers including word processing, spreadsheets, databases and all other forms of technology in use in the Town. Troubleshooting all forms of technology and software.