LOUNGE MANAGER TRAINEE

To train with casino manager and learn overall operation of casino. Areas to be trained include the following: customer service; learning to make supervisory decisions that are consistent with Town Pump standards, policies, and procedures; understanding controllable expenses, sales increases, inside gross margin, shortage controls, and promotions programs; setting the proper example for co-workers in terms of professionalism, attitude, and teamwork.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Under the direction of the Training Manager, the Manager in Training will perform the following:

• Customer service to include communicating with customers, resolve complaints and inquiries.
• Daily bookwork using computer to record employee information, inventory and sale information.
• Make bank deposit.
• Fill in for absent employee.
• Order supplies and merchandise.
• Answer telephone and screen calls.
• Light maintenance and cleaning of store and restrooms.
• Stock cooler and shelves.
• Effectively prioritize, organize, delegate, and follow up on casino tasks to be accomplished.
• Security of all casino assets. Control of cash and inventories. Control of casino merchandise and labor hours.
• New employee hiring, orientation, and training.
• Merchandising, to include receiving, pricing, stocking, displaying, and rotating of bar inventories.
• Maintain and/or perform basic repairs of gaming machines and bar equipment. This includes sending in appropriate machines for repair.
• Audit gaming machines
• Coordinate with corporate office on casino promotions
• Ensure a safe environment for employees and customers.
• Inventory of merchandise.
• Proper entry of merchandise invoices.
• Disciplining and/or terminating problem employees.
• Enforcing all company policies and procedures.
• Supervisory decisions that are consistent with Town Pump Inc. standards, policies and procedures.

NON-ESSENTIAL DUTIES:

• Any other duties assigned by supervisor.

Basic Statement of Functions

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Specifications (Qualifications)

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or equivalent work experience; or equivalent combination of education and experience. Experience in the area of supervision and casino operations with a strong background in customer service and marketing is a plus.

LANGUAGE SKILLS: Competent in: reading, writing, speaking, and understanding the English language. Ability to read, write and comprehend simple instructions, short correspondence, and memos.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals. Perform basic math computations at the 12th grade level.

COMPUTER SKILLS: Experience in the following: MS Word, Excel; corporate specific software PDI.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Current Drivers License

OTHER SKILLS and ABILITIES:

• Ability to carryout and enforce Town Pump, Inc. standards, policies, and procedures.
• Ability to communicate effectively verbally and in writing.
• Ability to maintain security over all casino assets.
• Ability to operate a ten key calculator with accuracy and speed.
• Ability to provide orientation and training to new employees.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift between 30-50 lbs. occasionally.

ENVIRONMENTAL DEMANDS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work in an open office environment with frequent background noise.
• Ability to work in an environment with frequent interruptions and customer interaction.