Scheduling Coordinator

Towne Housing Real Estate is hiring a scheduling coordinator to provide high-quality customer service to our residents. Responsible for the daily inquiries regarding maintenance repairs at our managed properties the coordinating role is essential to a positive customer experience and an efficient company operation. As part of the coordinating team, you will work with your team to ensure our technicians are responding to our customers needs in an organized fashion. In this role you will be equipped with the necessary tools of our office to successfully complete all tasks.

Duties/Responsibilities:

• Answering calls from tenants and clients and properly notate them in our system.
• Corresponding with tenants to schedule a technician to complete repairs needed within their apartments.
• Follow up with tenants to make sure they are receiving the best service from our technicians.
• Complete daily tasks log as assigned to ensure we are managing our workload and closing tasks in a timely manner.
• Communicate with the Property Management Team daily to assist their team in making repairs to properties and individual apartments.
• Work to schedule 3rd party vendors on site to make repairs to property.
• Assist in the collection of quotes for appliances, plumbing and electrical services.

Required Skills/Abilities:

• Great communication skills.
• Professional Phone Etiquette and positive attitude.
• A good understanding of computers task driven systems.
• Strong organization and time management skills.
• Friendly attitude and strong customer service skills.

Physical Requirements:

• Prolonged periods of sitting.
• Must be able to lift 25 lbs.

Compensation: $18.00 per hour

Job Type: Full-time

Benefits:

• Health Insurance
• Dental, Vision and Life Insurance
• Paid Time Off
• Sick Time Off
• Holiday Pay
• 401K Profit Sharing

Towne Housing Real Estate is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Buffalo, NY 14213: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Client Services & Customer Support: 1 year (Required)
• Microsoft Office: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Work Location: One location