What are the responsibilities and job description for the Hotel Operations Manager position at TownePlace Suites Marriot Hotel?
**Overview:**
We are seeking a dedicated and experienced Hotel Manager to oversee the daily operations of our hotel. The ideal candidate will have a strong background in hospitality management, excellent customer service skills, and the ability to lead a team effectively.
**Responsibilities:**
- Manage all aspects of the hotel operations including front desk, housekeeping, and maintenance
- Ensure exceptional customer service is provided to all guests
- Oversee the training and scheduling of hotel staff
- Conduct regular inspections of the property to maintain cleanliness and safety standards
- Handle guest inquiries, concerns, and complaints in a professional manner
- Implement and maintain hotel policies and procedures
- Manage budgets, expenses, and financial transactions
- Coordinate with vendors and suppliers for hotel supplies and services
**Requirements:**
- Previous experience in hotel management or a similar role
- Strong knowledge of hotel operations including front desk procedures, night audit, and human resources
- Excellent communication and interpersonal skills
- Proficiency in budgeting and financial management
- Familiarity with phone systems and reservation software
Join our team as a Hotel Manager and be part of a dynamic hospitality environment where your skills and expertise will contribute to the success of our hotel.
Job Type: Full-time
Pay: From $38,000.00 per year
Benefits:
- Employee discount
- Paid time off
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- On call
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Hotel management: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
Ability to Commute:
- Kalamazoo, MI 49009 (Preferred)
Ability to Relocate:
- Kalamazoo, MI 49009: Relocate before starting work (Required)
Work Location: In person
Salary : $38,000
