What are the responsibilities and job description for the Service Advisor position at Toyota of Lincoln Park?
Leader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market, and we currently have ten dealerships consisting of 23 different franchises and over 800 employees. We have a strong presence in the Chicagoland area, with eight dealerships and two more located in central Illinois. We are searching for talented individuals to begin a new and exciting legacy in the U.S. market.
We are currently searching for experienced Service Advisors that have a passion for customer service and the ability to sell. Our Lincoln Park Toyota Dealership is an extremely high-volume store creating potential for a great income. Don't miss out on this rare opportunity for a career position.
Benefits
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Health, Dental & Vision Insurance
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BCBS Health & Wellness Discounts/Programs
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Life Insurance
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401(k)
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Paid time off / Vacation
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Growth / Advancement Opportunities
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Employee Vehicle Purchase Policy
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Above Average Industry Pay
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Publicly traded organization/stability
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Employee referral bonuses
Responsibilities
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Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
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Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to impact the customer positively.
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Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
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Consistently sell the daily inventory of technicians' time to service customers.
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Distribute work between technicians efficiently.
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Answer technical questions about vehicle problems, warranties, services, and repairs.
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Maintain Customer Happiness scores at or above company standards.
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Assist in diagnosing vehicle problems; order parts and tools as necessary.
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Oversee administration of warranty claims and training and supervising of the service department.
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Set schedules and assigns tasks to service department employees.
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Reinforces company policies and adheres to company standards.
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Maintain a good working relationship with factory(s) and foster positive employee relations.
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Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
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Must be a top performer willing to go above and beyond for customers
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Outstanding in sales and follow-through
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Must have at least one year of experience in automobile service write-ups
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Experience with CDK is a plus
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Self-motivated, organized, and driven to succeed
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Must possess a valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
