What are the responsibilities and job description for the Restaurant Supervisor position at TPG Companies?
Become Part of the TPG Hotels and Resorts Team……
TPG Hotels & Resorts is a premium management company responsible for an eclectic group of branded and independent hotels throughout the United States. Joining the Marshall Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.
What You'll Do
Work in collaboration with restaurant management in crafting an exciting, innovative, and memorable dining experience for all guests. Lead a well-rounded and knowledgeable front-of-house team. Proper guest service requires an employee staff that is thoroughly trained in service etiquette, product knowledge, and makes every effort to meet the needs of each and every guest. You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
Some of your responsibilities include:
- Lead service education through daily line-ups; new staff training programs; ongoing development programs and seminars; daily evaluation of restaurant service performance; employee discussion and evaluations; coordination of timely food production.
- Work with restaurant managers and Chef to provide excellent quality and presentation of all food to the guests.
- Help meet budget in all areas of cost control with consistent focus on cost of sales and payroll.
- Communicate with management, employees, and accounting staffs, identifying attractive and developable personnel and providing necessary training as positions open.
- Help to fill any open positions with qualified candidates. All personnel should receive regular, timely, and honest evaluations of their performance and potential.
- Monitor the cleanliness of the restaurant internally and externally.
- Coordinate kitchen cleanliness with Chef.
- Coordinate service area maintenance when necessary.
- Supervise all non-supervisory employees.
- Assist with interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.
What You Bring
- 1 year of experience in a supervisory role at a full-service restaurant is preferred.
- Passion for crafting and personalizing guest experiences.
- Highly motivated and flexible, with the ability to take initiative.
- Food Handler and Alcohol Awareness Certifications (if applicable).
- Able to prioritize multiple tasks in a dynamic environment.
- Able to learn, retain, and present product, menu, and allergy information to guests.
- Knowledge of or ability to learn the restaurant point-of-sale system.
- Excellent communication and presentation skills.
- Flexible schedule, able to work evenings, weekends, and holidays when needed.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.
EEO Statement:
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.