What are the responsibilities and job description for the Product Specialist /Desktop Support position at Tra'Bian Enterprises?
Product Specialist /Desktop Support
Philadelphia, PA
4 months Contract
Start Date: 02/21/2022
Responsibilities
- Technical expertise in incident and change management (ServiceNow)
- Technical expertise in assistive technology software and hardware
- Technical knowledge in workstation deployments and installation
- Expert knowledge with MS products and troubleshooting skills
- Performs hardware and software diagnostics
- Performs physical installation of IT equipment
- Excellent communication skills and assists customers to resolve issues
- Assist remote IT support teams
Skills
- Experience in assistive technology hardware and software
- Experience in desktop and user end support
- Strong history of understanding in current and emerging technologies demonstrated through training, job experience, and/or industry activities
- Strong team player- collaborates well with others to solve problems and actively incorporates input from various sources
- Demonstrated customer focus, building strong customer relationships
- Challenge oriented- actively generates process improvements, supports and drives change, and confronts difficult circumstances in creative ways
- Can communicate in a clear manner through multiple mediums and effectively evaluate information as well as data to make decisions
Job Types: Full-time, Contract
Schedule:
- 8 hour shift
Experience:
- assistive technology hardware and software: 2 years (Preferred)
- desktop and user end support: 5 years (Preferred)
- understanding in current and emerging technologies: 1 year (Preferred)
- Strong team player- collaborates well with others: 1 year (Preferred)
- Demonstrated customer focus, building strong customer: 1 year (Preferred)
- Challenge oriented- actively generates process improvements: 1 year (Preferred)
- evaluate information as well as data to make decisions: 1 year (Preferred)
Work Location: One location
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