What are the responsibilities and job description for the Customer Experience Rep II position at Tradebe Environmental Services?
Customer Experience Rep II
This position is eligible for our $1500 Sign-On/Retention bonus!
Tradebe Environmental Services is a global leader in environmental services with US Headquarters in Merrillville, IN. Tradebe was founded in 1984 with the vision of helping industrial and chemical companies manage the increasing complexity of the waste they generate, ensuring safety for the people and the environment. Today, we continue to innovate and evolve as we maintain our firm commitment to propelling the circular economy and creating a more sustainable world. We actively contribute by managing all kinds of environmental liabilities in a safe and sustainable manner, focusing on reusing or recycling raw materials and energy, and being dedicated to meeting our customers' environmental goals. In the United States, Tradebe Environmental Services has 30 sites and serves customers from a broad range of markets, from petrochemicals to aerospace and hospitals, with unparalleled safety and quality standards.
Job Description
Main Purpose
As a Customer Experience Rep with Tradebe, you will provide quality customer service to all of Tradebe’s internal and external customers. You will work closely with the sales team and partner with them to provide satisfactory customer services to our new and existing customers.
Key job responsibilities
- Handle all Customer Service inquiries and issues within the assigned region
- Monitor daily Customer Service Operations and activities for Sales Personnel
- Will provide assistance to customers and sales personnel by answering customer inquiries and resolving issues
- Submitting profiles for approval
- Scheduling pickup and deliveries of customer material and will confirm customer appointments
- Will coordinate customer pickups with transportation
- Notify and resolve issues with load discrepancies
- Quote potential waste streams
- Maintain customer price schedules
- And other duties as assigned
Qualifications
- A Bachelor’s degree in environmental science (or related degree) from an accredited University is preferred or two years of industry-related experience
- Strong professional communication and organization skills are required
- Must be friendly and service oriented
- Have excellent problem-solving abilities and the ability to work in a fast-paced environment
- Must able to multi-task
- Ability to read, understand, and apply common operational documents, SOP’s, and waste manifests, are required
- Ability to work well with others and a proficiency in Excel is required
- Proficiency in SAP is a plus
- The ability to pass a pre-employment drug screen and background check, are required
Physical Requirements
- Sitting for long periods of time
- Typing for long periods of time
Why Tradebe is Right for You
- Competitive pay and benefits
- Student loan repayment assistance
- Generous vacation and sick plans
- Medical (including telehealth), dental and vision
- 401k Retirement match
- Flexible spending accounts (FSA)
- Health savings accounts (HSA)
- Agency paid, basic life and AD&D insurance
- Career ladders, professional development, and promotion opportunities
- Leadership opportunities
- Great work environment and culture
- And MORE!
Tradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law
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