What are the responsibilities and job description for the Final Mile Specialist position at Traffic Tech Inc.?
When you join Traffic Tech, you join a team that keeps the global economy moving – literally.
With offices throughout the United States, Canada, Mexico, Europe and China, the company offers progressive & efficient solutions for moving freight by land, sea, and air. We believe that inspiring our employees and giving them opportunities for growth translates into better service for our clients. Each and every Traffic Tech employee is personally invested in ensuring our clients receive the most innovative, efficient, and cost-effective solution available.
Your Part in It:
As the Final Mile Specialist, you will be stepping into a company that is constantly growing. We are looking to hire an individual who can bring this new service offering to the team while thriving in a fast-paced and highly competitive environment. The ideal candidate will live in the solution with exceptional problem-solving skills as they must be very detail oriented. This position will require customer service experience and the ability to work well under-pressure while multi-tasking. Additionally, you will be called upon to work collaboratively with a team of professionals to provide superb verbal/written communication skills. We are looking for the next rockstar with a great attitude, someone who is flexible with an out-going personality and a hard worker is paramount to the success of the Final Mile Specialist.
FINAL MILE SPECIALIST
What the Job Entails:
- Manage daily execution of final mile shipments from assigned customer base.
- Provide outside-the-box solutions on white glove deliveries.
- Grow final mile-enabled carrier network within Carrier Sales department.
- Educate customer counterparts on final mile service offerings to better position account growth.
- Resolve problems concerning flow, carrier, fleet, and customer issues associated with delivery and logistics flow.
- Manage daily on-time performance including departure and delivery within booked shipments.
- Coordinate daily and weekly carrier performance reviews once department has grown
What We Are Looking For:
- Values a diverse and inclusive work environment
- Strong problem-solving skills with the ability to influence and provide clear feedback and suggestions
- Effective time management, organization, and prioritization skills
- Strong verbal and written communication skills; ability to communicate effectively with a variety of audiences
- Ability to build and maintain strong relationships; collaborative and values being an effective contributor
- Excellent customer service skills
- Experience in the Logistics/Transportation industry (must have)
- Experience with White Glove/Final Mile service offering for at least 2-4 years (must have)
What We Offer:
- Robust industry with training and mentorship
- Career development and advancement opportunities
- Casual dress code
- Full Benefit options, including Medical (Dental & Vision)
- Life/AD&D Insurance, Long-term Disability
- 401(k) matching
- Dynamic environment and ‘can-do’ culture
