Call Center Customer Care Manager

Call Center Customer Care Manager

At Tran Inc Enterprises, we are one of the longest established online retailers of luxury watches. We are seeking a Customer Service-Focused Call Center Manager - with a minimum of 5 years previous experience managing staff. We are searching for someone with great interpersonal skills, and an intuitive, dynamic personality to become a part of our team and help grow our company.

Responsibilities Include (this is not an exhaustive list):

• Manage, train, and oversee a team of customer service/sales associates
• Report on team and individual performance
• Schedule and manage employee breaks
• Hiring
• Handle customer inquiries and manager calls
• Develop and maintain knowledge base of products and services
• Operations management
• Company liaison and maintain working relationship with other businesses
• Overtime required (as needed)
• Extended holiday season hours
• Regular hours: M-F 9-6 in office, Saturday or Sunday (oversee employees approx. 30 minutes) from home, plus 1 Saturday/month (approx 2-4 hours) from home
• On site only, no remote work option

Qualifications:

• Previous experience managing associates, minimum 5 years
• Previous experience in sales, customer service, or related field
• Strong leadership qualities, ability to effectively manage a team of associates
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Must be able to type a minimum of 40 wpm
• Minimum Bachelor's degree required

Job Type: Full-time

Pay: From $40.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Overtime
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• Microsoft Office: 7 years (Required)
• Sales: 5 years (Required)
• Management: 5 years (Required)

Work Location: In person