Trainer

Responsibilities

• Deliver and assess process and system training.
• Develop documentation and support materials using standardized learning methodology.
• Work with the business teams to document processes/procedures and subsequent updates.
• Maintain learner development history within the learning management system (LMS).
• Maintain process and system training curriculum.
• Support learning efforts for transformational projects, new products, technology, and system enhancements by assisting with the documentation and implementation of curriculum.
• Build and maintain effective relationships with business area members as well as management.
• Continue to grow and develop as a learning professional by contributing to the success of the team. This will be done by demonstrating and sharing best learning practices with business groups and team members, and by acting as a role model in the learning professional field.

Qualifications

• Bachelor’s degree in a business-related field or equivalent work experience.
• Strong verbal and written communication skills. 
• Excellent interpersonal skills.
• Organizational and multi-tasking skills.
• Ability to work independently and as part of a team.
• Proficiency using Microsoft Windows and MS Office Applications.

Preferred Qualifications

• Training experience.
• Documentation/technical writing skills.
• Insurance/financial services industry experience.
• Knowledge of learning and development functions within the company.

Working Conditions

• Office environment.
• Occasional travel.