What are the responsibilities and job description for the QA Manager-BID position at Transdev?
NOTE: The following position is for a proposed new business within Transdev. Only candidates meeting the work experience requirements will be considered.
Transdev seeks a Quality Assurance Manager to monitor and track performance to ensure service is provided per performance standards, track compliance, coordinate data collection, and work with the General Manager. This role is responsible for program operations in compliance with State and Federal regulations and Corporate and Client policies and for frequent communication and interaction with the Client. The salary range for this opportunity is $90,000 - $110,000.
Responsibilities of a Quality Assurance Manager
- Ensures overall quality in on-time performance, bus condition/status, missed service, operator performance, service interruptions, and driver/dispatch radio communication.
- Conducts and logs field inspection reports for random W/C lift and climate control inspections. Performs walk-through and documents bus cleanliness, pull cord operation, seats, graffiti, etc.
- Monitors operator safety/security compliance and service delivery at sites and pre-determined passenger boarding and alighting points.
- Replaces panels and signs as required.
- Coordinates with appropriate agencies on obstructions & necessary repairs.
- Troubleshoot R&R AVL units in buses, shelters, and buildings as required. Troubleshoots and removes radio units as needed.
- Changes out security camera discs as required.
- Assists police with related transit service inquiries and investigations.
- Supports Charter and Special Events Operations.
- Prepares transit vehicles and facilitates the processing of buses for salvage and disposal.
- Manages on-site and post-delivery new vehicle inspection programs.
- Processes tag, title, and PSC documentation as required for new vehicles.
- Issues fuel cards and track use
What we would like you to possess:
- Bachelor's degree or equivalent combination of education, training, and experience.
- Trapeze experience in public transportation.
- Two years experience of QA/QC management experience
- Two years of paratransit experience
- Knowledge in creating SQL queries to generate/assist in their data collection and reporting.
- Ability to effectively interact with all employees, from operators to senior management and the general public.
- Proven administrative and multi-tasking skills, computer proficiency, excellent customer service skills, and excellent oral and written communication skills.
Apply today to join our team.
About Transdev:
Based near Chicago, Transdev is North America's largest private-sector operator of multiple modes of transit, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries. It provides passengers daily the freedom to connect to what they care about in their cities. www.transdevna.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug-free workplace
If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time and be able to pass a drug screen and background check.
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Salary : $90,000 - $110,000
