Software Trainer (Applications Specialist)

Transfinder is Growing – 23 years of continuous growth with we are huge on promoting our top performers. We are also a proud recipient of the 2021 Capital District Top Workplaces Winner.

We are looking for a software trainer to join our Training Team in the Client Services Department. The Applications Specialist works closely with new and existing clients, providing customized and detailed training across all Transfinder products.

To be a successful Applications Specialist you should be detailed oriented, flexible, and a good team player. Ultimately the Applications Specialist is an energetic and adaptable trainer able to train clients in how to best use Transfinder software and services.

Requirements

· 4 years’ experience in training or a related field such as software implementation or support. Bachelor's Degree or equivalent combination of education and experience.

· 1 or more years of training experience, preferably with software through web-based applications.

· Outstanding interpersonal skills, with a commitment to exceptional customer service.

· Highly organized and self-motivated.

· Excellent verbal and written communication skills.

· A talent for working in a team environment while contributing creative ideas.

· Ability to learn new software and procedures quickly and independently.

· Experience with Microsoft Office Suite and CRM software.

Responsibilities

· Conduct one on one training sessions remotely, via web-based meeting applications, on all aspects of software.

· Lead training webinars available to all current clients.

· Teach multi-day Transfinder University classes to all levels of users.

· Lead training seminars during Transfinder’s Annual Client Summit.

· Travel to client locations for on-site group training.

· Work with Client Project Manager to customize a training plan to suit the needs of clients at various skill levels, and ensure that the training plan is meeting the client’s needs and goals.

· Promote an atmosphere that encourages collaboration, optimism, and dedication.

· Maintain clear, complete, and accurate documentation related to all training activities including tracking time spent on client and department-related activities in a CRM.

· Collaborate with other training team members to develop new and updated training materials.

· Contribute to the growth of the department and the company by participating in special projects.

· Contribute to the development of course materials for Transfinder University.

· Triage client software issues and troubleshoot or escalate as necessary.

About us

Founded in 1988 and headquartered in Schenectady, New York, Transfinder is a national leader in intelligent transportation systems, providing transportation management systems and services to municipalities, school districts, and adult care facilities. Transfinder, an Inc. magazine “fastest-growing company” for 11 consecutive years, has offices in Austin, Texas, and Shanghai, China. The software company, named Best Place to Work, Best Company to Work for in New York State, and Top Workplace, develops and supports routing and scheduling solutions for optimal transportation logistics. For more information, visit www.transfinder.com.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Currently working remotely with no timeline for returning to the office.

Ability to commute/relocate:

• Austin, TX 78758: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Training: 3 years (Required)

Willingness to travel:

• 25% (Required)

Work Location:

• One location

Work Remotely:

• Temporarily due to COVID-19