What are the responsibilities and job description for the Invoice Resolution Specialist position at Transplace Texas, LP?
- Customer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, invoice resolution, etc.)
- Carrier Relationship (Productive carrier relationship development, handling and management of invoice resolution, etc.)
- Internal Operations Relationship (Formulate Internal Operations relationship development for each specified client while creating and maintaining SOP procedures.)
- Financial Procedures and Operating Metrics (Research/root cause invoice discrepancies, benchmark rate achievement, automation objectives, expedite decisions and cost, etc.)
ESSENTIAL FUNCTIONS AND TASKS
- Confirm shipment delivery via carrier websites, phone, email, etc.
- Create shipments when necessary based on customer and carrier business rules.
- Correspond with Operations, customer, and carrier regarding rating and accessorial information as set per customer business rules.
- Additional Responsibilities Regarding Customer and Carrier Relationships
o Set-up new customer and vendor users and locations in the TMS, leveraging knowledge of customer business practices.
o Use of JIRA to file tickets of identified issues surrounding invoice resolution.
- Long term KPI reporting by account as determined by management.
KNOWLEDGE AND EXPERTISE
- The "I am Transplace" Way (Protocols for answering the phone, e-mail, IM, etc. etiquette and professional standards)
- Knowledge of Microsoft Tools (Ability to leverage Excel and other MS programs, including Word, Outlook, Skype, etc.)
- Knowledge of the Customer's Business (Knowledge and understanding of the customer product, speak the customer's language and understand the customer's key service measures, etc.)
- Transplace Expertise (Understand and know the Mission, Values and Goals, organizational structure, company history, how we function internally, administration, best practices, processes, behavior, the complete Transplace order-to-cash, etc.)
- Working Knowledge and Utilization of the TMS
SKILLS
- Basic Math (Includes aptitude to learn how to calculate mileage as it relates to the passage of time)
- Service Orientation (Commits to and enjoys providing exceptional service to internal and external customers)
- Ability to self-manage daily workload and maintain focus of individual and team goals.
- Must have ability to appraise, evaluate and adequately respond to environmental strain and emotional stress. Troubleshooting; time management, decision-making, emergency response, time constraints, analysis and implementation
TRAVEL
- This job does not require extensive travel.
EXPERIENCE
- 1 – 2 Years of Customer Service and/or Transportation experience
EDUCATION
- High school degree or GED required
COMPANY
Transplace, an Uber Freight company, powers one of the largest managed transportation and logistics networks in the world. Its tech-enabled services and solutions platform are backed by the combination of innovative technology and a dedicated team of domain experts, engineers, and data scientists. Transplace is committed to thrilling its customers by consistently improving supply chain performance and providing greater visibility and control of their logistics networks. Companies of all sizes rely on Transplace to deliver trusted outcomes through best-in-class logistics management, strategic capacity, and cross-border services.
Follow the company on our social media pages and blogs:
- https://blog.transplace.com
- https://www.linkedin.com/company/transplace
- https://twitter.com.transplace
- https://www.instagram.com/_transplace/
- https://www.facebook.com/transplace
- https://www.youtube.com/user/Transplace
EEOC -
Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.
Skills
Preferred- Customer Service
- Basic Math
- Microsoft Office