What are the responsibilities and job description for the Service Leader position at Trapizzino?
Trapizzino LES is hiring a Service Leader to helm the FOH team through weekly service. The ideal candidate has several years of experience working on both the bar and floor of a busy neighborhood restaurant. They must enjoy working closely with other team members and feel confident leading a team through a busy service.
The New York outpost of Stefano Callegari's Roman-rooted, internationally-acclaimed restaurant, Trapizzino brings a taste of the Eternal City to the corner of Orchard and Rivington Streets. The restaurant moves with the rhythms of the day - an espresso alongside warm bomboloni, a midday trapizzini enjoyed al fresco, refreshing spritz with shared vegetable small plates, or a larger feast with friends.
Responsibilities include:
- Train, develop and coach all front of house staff.
- Supervise, execute and report on shifts.
- Report directly to the General Manager and attend a weekly stand up meeting.
- Deliver quality, professional service on a consistent basis.
- Ensure that the conduct of FOH team members is in accordance with the Standard Operating Procedures.
- Ensure daily checklists are completed in a timely manner.
- Respond promptly and accurately to all guest and staff concerns.
- Maintain a safe and healthy environment for clients and team members.
- Comply with all applicable policies, rules, and regulations set forth by Trapizzino.
Requirements include:
- Possess a strong background in Bartending and Serving a busy neighborhood restaurant.
- Exemplary knowledge of wine and spirits and how
- Adept with restaurant technology (Toast POS, Resy, 7Shifts, Delivery Apps).
- Strong attention to detail on all operational matters.
- Ability to communicate openly and effectively with both guests and team members.
- Ability to train and motivate FOH team members.
- NYDOH/Food Handlers card required - TIPS Certification a plus.
- Full Time (40hr) schedule, open availability, and occasional late-night hours.
- The ability to lift, carry, push, or pull heavy objects, up to 50lbs - as well as kneel, bend, or stoop, ascend or descend stairs; be standing for extended periods of time.