Travel Center Store Assistant General Manager - Effingham, IL (#035)

Retail professionals, are you excited to work with a company that will reward your hard work and dedication? Are you looking for a company that provides education and opportunities for career growth and personal development? At TravelCenters (TA/Petro/TA Express), we provide you with the tools and training you need to be successful and grow within our store group which operates over 250 full service travel centers. We are looking for an Assistant General Manager for our store team!

TA and Petro Stopping Centers Travel Stores offer convenient, one-stop shopping. We carry a wide selection of name-brand products, and are stocked with Grab ‘N Go foods, groceries, snacks, electronics, maintenance supplies, and even clothing and gifts! The Assistant General Manager provides vital support to the General Manager for the operations and marketing functions of the Travel Store/Convenience Store [and Fuel Island profit centers]. This includes the hiring/staffing, training, development, and supervision of the staff to maximize the store’s profitability by building and maintaining a strong loyal customer base while adhering to company policies.

In this role, you can expect to:

• Provide visible leadership to management and employees while generating a store atmosphere focused on great hospitality where the expectations of the customers are exceeded
• Embody a professional demeanor and a high level of character, honesty and integrity in conducting the business affairs of the store; Inspire all team members to do the same
• Develop a trusting atmosphere that is conducive to receiving feedback from team members and customers; coach, discipline, and/or terminate the staff according to company policy
• With the assistance of the General Manager, recruit, hire, train and retain high-quality employees according to company guidelines and to adhere to company standards
• Respond to customer concerns, both written and verbal, with the ability to creatively solve problems and develop robust solutions; Personally contacts customers as appropriate
• Assumes duties of any hourly associate position as necessary
• Assume a leadership role in the commitment to all company marketing and operation programs to meet budgets and EBITDAR targets within the store
• Adhere to safety standard, comply with standards of operation and follow company guidelines on vendor relationships
• Stay alert to competitive practices that could have an impact on business; Offer recommendations when appropriate.

What we’d like to see:

• A leader who sets the example when working alongside team members
• The ability to lead, motivate, train and develop people to unleash the talent within each employee
• High School Diploma (or GED), Associate or Bachelor Degree preferred in Retail Management, Business Administration, Accounting or other related major
• Two years supervisory experience in convenience store, travel center, major retailer, or other related business activity
• Ability to analyze financial reports (i.e. understanding the calculations on the P &L, coverage ratio, budget & expense reports, etc.) to create positive financial results at all times
• Exhibit good verbal and written communication skills (i.e. give clean instruction to hourly staff to accomplish assigned task; motivate and train them to unleash their talent)
• Ability to work flexible hours including nights, weekends and some holidays
• Proficient in Microsoft Word and email; operational understanding of POS software
• Meet the requirements for the needed physical tasks with or without accommodation
• Excited to work an energetic 50 hour workweek
• A valid driver's license

With us, you’ll enjoy:

• Competitive wages and bonus opportunity
• Medical, dental, vision and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discount
• A wide variety of discounts on technology, travel, food and fuel
• Opportunity for growth and advancement
• Relocation Assistance (relocation not required)

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Job Type: Full-time

Pay: $49,000.00 - $51,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Experience:

• Retail management: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

• Health insurance