Truck Services Manager
Job Posting for Truck Services Manager at travelcenters-pilot
We are now looking for an experienced Truck Service Manager to join our team! The Truck Service General Manager (GM) provides the leadership for the marketing and operations functions of the Truck Service Profit Center.
Duties and Responsibilities
- Be the leader and inspire your team to meet and exceed company performance standards and maximize the potential of the Truck Service department (i.e. fast and friendly customer service, good product knowledge, up-beat atmosphere, professional language, etc.)
- Embody a professional demeanor with a high level of character, honesty and integrity in conducting the business affairs. Inspire all team members to do the same
- Develop a trusting atmosphere that is conducive to receiving feedback from team members and guests; coach, discipline, and/or terminate the staff according to company policy
- Recruit, hire, train and retain highly motivated employees according to company guidelines and create a culture where employees feel respected and recognized for their achievements
- Creatively solve problems and develop robust solutions
- Conduct visual inspections to ensure that all products and services are available
- Maintain a welcoming and clean appearance to our customers. (i.e. restrooms, showers, signage, lighting, parking lot condition, air conditioning, heating, snow removal…etc.)
- Be responsible for achieving financial objectives of the business through effective management of people, product, service and facility processes, including a focus on the revenue and profit components
- Oversee payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws.
- Adhere to safety standard, comply with standards of operation and follow company guidelines on vendor relationships
- Stay alert to competitive practices that could have an impact on business; Offer recommendations when appropriate
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