Head of Customer Success

Tread is looking for a Customer Success leader to grow and develop our Customer Success team. As the Head of Customer Success at Tread, you will be responsible for leading our Customer Success strategy and ensuring high customer engagement and retention. You will have the opportunity to mold and refine our existing best in class and scalable processes.  WHO WE ARE Tread is a construction software company that is venture-backed, building the future of 4 year technology that uses data and analytics to keep construction moving.  The team at Tread care about what we build, and about each other. We value open communication and respect each other's diverse opinions and ideas regardless of their title. As part of the team, you'll have full visibility and be encouraged to make a positive impact every day on our customer's pain points and enjoy seeing the results of your work. We work hard to create an environment where everyone can share their ideas because we know innovation happens with diverse perspectives.  You will have the opportunity to provide certainty and precision to the trillion dollar construction industry: a market that is currently underserved by technology. We’re building systems that can support entire cities across North America and the hundreds of thousands of contractors and subcontractors that work within them. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. Think you have what it takes, but not sure you check every box? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit! We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.