What are the responsibilities and job description for the Service Manager/Advisor position at TRI-STAR AUTO GROUP?
For over 2 decades our Automotive Group has made it their mission to provide a first-class car-shopping experience to our valued customers throughout our multiple franchises in Blairsville, Kittanning, Indiana, Somerset, and Uniontown Pennsylvania. We have an expert team of professionals that are like family. We are always looking for talented, motivated individuals to help us grow our family into the most successful business it can be. Along with that, we offer a path for advancement, compensation plans for training and rewards based for continuing training which result in a higher pay, paid time off, yearly recognition program, and so much more.
Our Automotive Group is looking for a highly motivated and dedicated individual to be a part of our team as a Service Manager. As the Service Manager/Advisor you will be responsible for providing advanced auto services with exceptional customer service in a fast paced work environment.
Responsibilities:
- Consult with mechanics regarding appropriate service options
- Explain all service options to customers, including cost estimates
- Track maintenance or repair status, fill out reports on labor and cost of all services
- Advise customers on warranty protections
- Perform routine customer service duties; i.e. answering phones, scheduling service appointments, and calling customers with service updates
- Manage shop workflow and schedule for mechanics and technicians
- Review shop performance to meet company goals and budgets
- Responsible for associate and development staffing
- Provide technical assistance and support
Qualifications:
- Must have managerial experience (Deal Breaker)
- HS Diploma or equivalent (Required)
- Effective communication and customer service skills
- Ability to lead and coach others
- Ability to work independently and as part of a team'
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- Weekends as needed
Shift:
- 8 hour shift
Experience:
- Service Manager/Advisor: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $50,000 - $70,000
