Teller I, II, III or Senior Teller

POSITION SUMMARY- Teller I,II, or III

The Teller is responsible for identifying financial solutions, promoting and referring Bank products and services to new and existing customers at the teller line and through telemarketing. Handles customer service transactions, such as receiving and disbursing funds, posting deposits and withdrawing funds. Provides information and assistance in researching customer problems, balances a cash drawer daily and answers customer inquiries.

POSITION SUMMARY- Senior Teller

The Senior Teller serves branches in a broad-based, overall “utility” type role. Participates in, as well as directs, customer service activities under the direction of the Assistant Branch Manager. Acts as lead teller, responsible for teller line activities and activities which support identifying financial solutions for customers.

MAJOR RESPONSIBILITIES- Teller I,II, or III

• Probes for customer financial needs and recommends bank products and services.
• Refers retail loan and deposit products.
• Meets referral goals as assigned.
• Provides prompt, efficient and friendly service to Bank customers ensuring that all customer transactions are handled timely and accurately according to guidelines.
• Ensures that cash and security procedures are followed accounting for assigned cash.
• Balances cash drawer and maintains drawer within limits.
• Completes necessary documentation and data entry.
• Processes all deposit and loan transactions.
• Makes outbound calls to new and existing customers to maintain contact and satisfy servicing needs.

MAJOR RESPONSIBILITIES- Senior Teller

• Participates in daily team huddles and one-on-one debrief with Assistant Branch Manager.
• Meets referral goals as assigned.
• Proactively partners and assists Assistant Manager in referral coaching and mentoring of referral team members.
• Ensures that cash and security procedures are followed accounting for assigned cash.
• Provides prompt, efficient and friendly service to Bank’s customers.
• Supports the Assistant Branch Manager in generating sales and referrals for loans, deposits, investments and Bank’s other related products and services.
• Makes out-bound calls to new and existing customers to maintain contact and satisfy servicing needs.

OTHER RESPONSIBILITIES- Teller I,II, or III

• Maintains a current understanding of Bank policies and procedures.

OTHER RESPONSIBILITIES- Senior Teller

• Assists other branch staff members when necessary.
• Ensures branch compliance with audit and regulatory procedures to minimize and control operating losses.
• Assists in processing ATM (including balancing machine) and Night Drop.
• As assigned approves daily reports.
• As assigned may sign various management reports.
• May have and be assigned over-draft authority.
• Maintains a current understanding of Bank procedures and policies.
• Maintains a current understanding of Bank policies and procedures in compliance with all federal and state laws, including but not limited to Bank Secrecy Act (SARs, CIP, OFAC), Information Security (GLBA), Identity Theft Red Flags, Financial Elder Abuse Reporting, and any other applicable regulations that may be specific to your job duties.
• Performs other work-related duties as assigned.

EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED- Teller I,II, or III

• High school diploma or GED required, unless age 18.
• Effective selling and cross-selling skills.
• Excellent written and verbal communication skills.
• Ability to utilize personal computers and Windows based programs.
• Able to successfully complete Bank’s product and sales training courses.

EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED- Senior Teller

• High school diploma or GED required, unless age 18.
• Previous experience in a teller role required.
• Ability to lead and direct others.
• Knowledge of all phases of branch operations preferred.
• Knowledge of all Bank’s products and services.
• Excellent verbal and written communication skills.
• Ability to utilize personal computers and Windows based programs.

LEVEL DISTINCTION- Teller I,II, or III

• Teller I - 0 to 6 months, no experience
• Teller II - 6 months to 2 years banking experience
• Teller III - 2 or more years banking experience

PHYSICAL REQUIREMENTS- Teller I,II, III or Senior Teller

• May be required to lift up to 25 pounds.

COMPANY PROFILE

Established in 1975, Tri Counties Bank is a wholly-owned subsidiary of TriCo Bancshares (NASDAQ: TCBK) headquartered in Chico, California, with assets of over $10 billion and more than 45 years of financial stability. Tri Counties Bank provides a unique brand of Service With Solutions® for communities throughout California with a breadth of personal, small business and commercial banking services, plus an extensive branch network, more than 37,000 surcharge-free ATMs nationwide, and advanced online and mobile banking.

Tri Counties Bank remains strong and profitable through our top-down commitment to our core values, sound business principles and responsible lending practices.

Our success is also based on our community engagement. We still believe in the vision of the helpful and caring community banker. As we grow and serve more communities, we become more involved, providing substantial financial and volunteer support to local economies and community organizations. We applaud our employees who roll up their sleeves to work and volunteer for a greater good in our communities.

Tri Counties Bank hires individuals who are qualified for the role and who represent the communities in which we serve. We look to place people in positions where they can best utilize their abilities and strengths, and where they are able to grow with the Bank.

The hiring range for this opportunity is $17.00 - $25.00 along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience.

Tri Counties Bank is an Affirmative Action and Equal Opportunity Employer, Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability/Veteran.