Japanese Bilingual Call Center Customer Support Associate

An International Airline Company is seeking Japanese Bilingual Call Center Customer Service Associates to work at their office in Torrance, CA.

• Temp-to-Hire; Direct-Hire Start-Date: August 19th 2024
• Great benefits once Directly-Hired (Medical, Dental, Vision, and Life Insurance, Sick Leave, Paid Time Off, Holiday Pay, 401k, Travel Benefits, etc.)
• Temp: $17.00 / hour; once Direct-Hire: $22.83 / hour
• Must be flexible to work any shift, including BOTH Saturdays and Sundays
• 8 hours per day, 5 days per week (including Weekends and Holidays) between:
• Monday – Sunday: 6:00am – 4:00pm
• Japanese English bilingual ability is a MUST

Requirements of the Japanese Bilingual Call Center Customer Service Associate:

• Bilingual language ability in English and Japanese (proficient Speaking/Reading/Writing) is a MUST
• Airline, travel, and related industry experience preferred
• Customer service experience, call center experience is a plus
• Exceptional communication and customer service skills
• Proficient in MS Office, and ability to learn new computer software
• Ability to work independently in a fast-paced environment, while effectively managing multiple tasks
• Good phone manner and problem solver
• Detail-oriented, organized, and strong with numbers

Responsibilities of the Japanese Bilingual Call Center Customer Service Associate:

• Offers the highest level of customer service over the phone
• Provides customers with information regarding flights, fares, destinations, special offers, and other travel products
• Provide timely resolution to customer inquiries, including any concerns, or issues to ensure customer satisfaction
• Use the in-house system to make new flight reservations or to modify existing reservations
• Accurately obtain documents and confirm customer’s personal information for the books
• Proactively explore and anticipate customer’s future needs
• General administrative duties: preparing reports, filing, etc. as needed
• Other related duties and administrative duties

Employment Type: Temp to Hire; Direct-Hire Start-Date: August 19th 2024

Location: Torrance, CA

Schedule: 8 hours per day, 5 days per week (including Weekends and Holidays)
between: Monday – Sunday from 6:00am – 4:00pm

Job Type: Full-time

Pay: $17.00 - $22.83 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Language:

• Japanese (Preferred)

Ability to Commute:

• Torrance, CA (Preferred)

Ability to Relocate:

• Torrance, CA: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $23