Manager, Collections

Tricon Residential Inc. (NYSE: TCN, TSX: TCN) is anownerand operatorofa growing portfolioof morethan 36,000 single-family rental homes in the U.S.Sun Beltand multi-familyapartmentsin Canada.Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy.We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams.Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential. For more information, visit.

Job Description

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

• Lead initiatives and implement strategies to drive and improve collection results.

• Coordinate collection activities with regional markets and third-party collection agency.

  • Facilitate communication and regular meetings with all market Collections Teams.

  • Review delinquency related reporting to track and project progress of monthly goals.

  • Create reports and analyze collection data to identify areas of focus for each market Collections team.

  • Complete month-end audit to ensure any necessary adjustments/corrections have been made.

• Engage with regional market leaders to evaluate and optimize market performance.

• Identify and resolve roadblocks/challenges delaying successful execution of Collections processes.

• Manage centralized tasks within Collections processes.

• Stay informed of rules and regulations regarding debt collection.

• Provide training and mentoring for Collections teams as necessary.

Qualifications:

• Strong business acumen and organization leadership skills; assertive and diplomatic; self-directing; able to manage up and down the organization with influence; willing to hold others accountable.

• Prior property management experience preferred.

• Previous collections and customer service experience preferred.

• Excellent interpersonal skills including patience, flexibility, consideration, discretion, tact, confidence, and effectiveness in dealing with people.

• Excellent time management skills and ability to work under tight deadlines.

• Must possess strong analytical skills, attention to detail, and problem-solving abilities.

• Knowledge of Yardi preferred.

Minimum Requirements:

• Bachelor's degree in Finance, Accounting, Business or a related field.

• 1-3 years in supervisory/people management role.

• 3 years of experience in Collections operating experience.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.

At Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our Company. Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business.