Renewal Specialist

In this role, you will own our renewal customer experience for our AE1 customer base (<$30K ARR). There are 1,000s of customers looking for a seamless way to continue service. This role will involve building out processes, A/B tests, de-escalating customers, proactively reaching out and negotiating with at-risk customers, and reporting out on progress to a senior-level audience. This role is ideal for individuals looking to develop both hands on operational experience and customer-facing presence to advance their careers. You will work closely with top-tier executives and will see up close how sales organizations succeed. 

This role requires strong business acumen, a passion for scaling organizations and streamlining operations, and an eagerness to constantly deliver data-driven improvements in a fast-moving environment. In addition to this, you will champion, role model, and embed our cultural values as we scale globally and across new offices. 

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have innate curiosity in how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Our high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At our company, sales is a team sport. We help each other out by sharing best practices and focus on winning as a team.

In this role, you will: 

• Work cross functionally to accommodate client needs for renewal
• Own the auto-renewal component of the customer journey
• Organize, prioritize, and improve auto-renewal processes to maximize revenue and a positive customer experience
• Communicate patterns and guide process improvement projects with Renewal Leadership
• Champion, role model, and embed our cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 2 years of experience in sales, account management, sales operations, or other customer-facing positions
• High level of interest in the IoT space
• Excitement around growing a sales career
• Motivated to be in a goal-oriented, quota-carrying role
• Comfortable in a dynamic, customer facing environment
• Strong organizational skills and business judgment with the ability to handle projects end-to-end
• Bachelor’s degree from a 4-year institution